Exchange data with external IT systems

Major benefits are also available with The ESC's interfacing capability. Using The ESC Web Services interface and integration technology, the software can be set up to exchange data with external IT systems. Information can be exchanged with other software platforms, creating wide-ranging possibilities for setting up automated feedback processes. For example, participant data can be transferred from call centre software to initiate a campaign-based customer satisfaction survey when a customer has called a hotline. The survey results can be fed back to the company database after the survey. There are almost no technical restrictions on this functionality. Data transmission using the ESC Web Services is based on compatible standards and is can be configured regardless of the technical aspects of heterogeneous IT systems.