Buying Business Services
By Björn Axelsson and <link people finn-wynstra _blank>Finn Wynstra
Abstract
Purchasing is a function of growing interest and importance within most companies and organisations. We also live in a society where services are being produced and consumed as never before. This book aims to discuss the procurement of services in the context of the company as a whole, looking at both the integration of purchasing within the companies flow of activities and the system of supply chains which can affect the conditions for purchasing behaviour.
Contents
Foreword
Acknowledgements
About the Authors
PART I: INTRODUCTION
1 The Increased Importance of Buying Services
2 Business Services, their Providers and Customers
PART II: BUSINESS SERVICES AS FUNCTIONS AND ACTIVITIES
3 Business services in terms of activities, resources and actors
4 Outsourcing and insourcing of functions and activities
5 Buyer-Supplier Interaction in Business Services Exchange Processes
6 The Impact of E-commerce
PART III: APPLICATIONS: THE PROCESS OF BUYING BUSINESS SERVICES
7 Specifying Business Services
8 Selecting and Evaluating Business Service Providers
9 Contracting Business Service Providers: Pricing, Negotiations and Payments
PART IV: REFLECTION
10 Transaction-oriented and Related-oriented purchasing
11 Buying business services: the market perspective versus the network perspective
12 Summary
More information
- Book homepage at the publisher