E.A. (Erik) Waltré

RSM - Rotterdam School of Management
Erasmus University Rotterdam
ERIM Doctoral Student
Field: Organisation
Affiliated since 2015

PhD Project

Leadership and performance in contact centers

More and more, the way that companies interact with their customers is via contact centers. This project aims to investigate how leaders inside these organizations can become more effective in achieving performance. That is: not only enhance the performance of their direct reports, but also on an aggregated level, that of their contact center organization.

Keywords
leadership, sales, service, performance
Time frame
2015 -

Address

Visiting address

Office: Mandeville Building T10-49
Burgemeester Oudlaan 50
3062 PA Rotterdam

Postal address

Postbus 1738
3000 DR Rotterdam
Netherlands

Supervisory team

Erik Waltré
Professor of Organizational Behavior
Promotor
Erik Waltré
Daily supervisor