prof.dr. G. (Gabriele) Jacobs

Endowed Professor
Rotterdam School of Management (RSM)
Erasmus University Rotterdam
Member ERIM
Field: Organisation
Affiliated since 2000

Gabriele Jacobs is Professor of Organisational Behaviour and Culture at the Department of Organisation and Personnel Management at Rotterdam School of Management, Erasmus University (RSM).

Her research interests include: Organizational change, justice and identity, leadership, international management, civic engagement, co-creation, methodology.

Gabriele Jacobs is the co-director of the Centre of Excellence on Public Safety Management (CESAM) ( which she co-founded in 2014.
She graduated with her PhD from University of Münster, Germany in 1998 within a multidisciplinary PhD program of the Deutsche Forschungsgemeinschaft (DFG). From 1992 - 99 she worked as researcher and assistant professor at the University of Cologne (Department of Economic and Social Psychology). In 1998 she was Visiting Professor at HEC, Paris (Department of Human Resource Management). Next to presenting her work at international conferences, Gabriele publishes in a wide range of academic journals in organizational behavior, marketing and management and also in journals with an applied focus.

She is involved in several EU-projects in the field of safety and security. Next to this she coordinates and conducts national research projects focusing e.g. on the Dutch police reform and changes in the law system.

Currently she coordinates the Erasmus+ Knowledge Alliance on "International Security Management", which aims at creating sustainable and concrete resources and structures to foster international security collaborations. It's consortium consists of nine partners from six European partner institutions. Between 2010 and 2014 she coordinated COMPOSITE (Comparative Police Studies in the EU), a FP7 EU project in the field of security. COMPOSITE ( looked into small and large scale change processes in police forces across Europe. The project identified factors contributing to success or failure of these change processes, with a special focus on the role of professional and organizational identity. Its consortium consisted of 15 partners from 10 European countries, covering universities, police academies, technology research institutes and consultancies. 

Gabriele derives her academic passion and inspiration from the collaboration and dialogue with inter-disciplinary academics and multi-sector practitioners. She feels that academia needs to address core societal challenges in order to facilitate sustainable and innovative solutions. 

Gabriele Jacobs is married and has a son and two daughters. A dog and (adopted) parrot also belong to the family. She loves traveling, sport, reading and admiring art, especially photography. Also she is excited about the new family hobby, namely discovering the Netherlands by boat. 

  • D. Bilgeri, P.S. Bayerl, J. van Dalen & G. Jacobs (2018). Impact of surveillance for customer acceptance of smart home technologies. European Journal of Information Systems.
  • K.E. Horton, G. Jacobs, P.S. Bayerl, M. Rothengatter, K. Elliott, M. Gasco, S. Giljohann & C. Rus (2018). Are you legit? Making sense of the legitimacy of stakeholders’ critique. Human Relations.
  • F. Belschak, G. Jacobs, S.R. Giessner, K.E. Horton & P.S. Bayerl (2018). When the going gets tough, machiavellians get going: Reactions to organizational change. Journal of Applied Psychology, inRevision.
  • G. Jacobs, G.N.G. Vanderveen, T. Hak, M. Flory, T. Thuis, S. Valkeman & M. Franken (2018). Een klacht is een gratis advies. (Politiekunde, 96). Den Haag: Politie en Wetenschap/ Sdu Uitgevers
  • G. Jacobs (2000). Kulturelle Unterschiede der Gerechtigkeitswahrnehmung eurpaeischer Manager. Munster-Hamburg-London: Lit Verlag
  • P.S. Bayerl & G. Jacobs (2017). Evaluating the design and implementation of CP-support technologies: A participatory framework. In Community Policing - A European Perspective (pp. 247-268). Cham: Springer
  • G. Jacobs & H. Wimber (2017). Plädoyer für eine Kooperation zwischen Polizei und Managementwissenschaften. In J. Stierle, D. Wehe & H. Siller (Eds.), Handbuch Polizeimanagement. Wiesbaden: Springer Gabler
  • M. van der Giessen, E.G. Brein & G. Jacobs (2017). Community Policing: The Relevance of Social Contexts. In P.S. Bayerl, R. Karlovic, B. Akhgar & G. Markarian (Eds.), Community Policing - A European Perspective (pp. 35-50). Cham, Switzerland: Springer
  • G. Jacobs & M. Kuntze (2017). Internationale Polizeikooperation. In J. Stierle, D. Wehe & H. Siller (Eds.), Handbuch Polizeimanagement. Wiesbaden: Springer Gabler
  • G. Jacobs & P.S. Bayerl (2015). Accounting for Cultural Influences in Big Data Analytics. In B. Akhgar, G.B. Saathoff, H.R. Arabnia, R. Hill, A. Staniforth & P.S. Bayerl (Eds.), Application of Big Data for National Security (pp. 250-261). Amsterdam: Elsevier
  • G. Jacobs & S.R. Giessner (2014). Führung von Veränderungsprozessen: Die Bedeutung von Identität und der Umgang mit Widerstand. In J Felfe (Ed.), Trends der psychologischen Führungsforschung – Neue Konzepte, Methoden und Erkenntnisse (pp. 491-500). Hogrefe
  • S.R. Giessner & G. Jacobs (2014). Identität und Prototypikalität. In J. Felfe (Ed.), Trends der psychologischen Führungsforschung – Neue Konzepte, Methoden und Erkenntnisse (pp. 117-128). Hogrefe
  • G. Jacobs, A.E. Keegan & J. Christe-Zeyse (2007). Eine Organisation begegnet sich selbst - Über die ungeplanten Folgen geplanter Veränderungen. In Mensching,.A. Werner, J.-T. Ohlemacher, Th. (Ed.), Empirische Polizeiforschung VIII: Polizei im Wandel? Organisationskultur(en) und -reform (pp. 203-223). Frankfurt am Main: Verlag für Polizeiwissenschaft
  • G. Jacobs, A.E. Keegan, J. Christe-Zeyse, I. Seeberg & B. Runde (2005). The police change project case. In S. Magala (Ed.), Cross-Cultural Competence (pp. 113-116). London: Routledge
  • G. Jacobs, B. Runde, I. Seeberg, J. Christe-Zeyse & C. Barthel (2005). Erfolgskritische Faktoren bei der Durchführung von Veränderungsprojekten in der deutschen Polizei. In J. Christe-Zeyse (Ed.), Modernes Management in der deutschen Polizei (pp. 303-336). Frankfurt: Verlag für Polizeiwissenschaft
  • G. Jacobs, F.D. Belschak & B. Krug (2004). Social Capital in China: the Meaning of Guanxi in Chinese Business. In B. Krug (Ed.), China's Rational Entrepreneurs. The development of the new private business sector (pp. 166-188). London: RoutledgeCurzon
  • G. Jacobs (1999). Personalentscheidungen in Europäischen Banken - Welche (kulturelle) Regeln widerstehen der Deregulierung? In L. Fischer, T. Kutsch & E. Stephan (Eds.), Finanzpsychologie (pp. 387-406). München, Germany: R. Oldenbourg
  • P.S. Bayerl, G. Jacobs & K.E. Horton (2017). Ignoring, tolerating or embracing? Social media use in European police forces. In Detlef Nogala, János Fehérváry, Hans-Gerd Jaschke, Monica den Boer (Ed.), European Police Science and Research Bulletin (pp. 295-308). Luxemburg: Publications Office of the European Union
  • G. Jacobs, K.E. Horton & P.S. Bayerl (2017). Doing European police research! An exciting expedition called COMPOSITE. In Detlef Nogala, János Fehérváry, Hans-Gerd Jaschke, Monica den Boer (Ed.), European Police Science and Research Bulletin (pp. 85-93). Luxemburg: Publications Office of the European Union
  • G. Jacobs, P.S. Bayerl, E.G. Brein, M.J. Flory, H.G. van de Bunt & N.E. Haas (2015). Evaluatie Politiewet 2012 in de Eenheid Oost-Nederland en landelijke thema's. (Extern rapport). : WODC[go to publisher's site]
  • G. Jacobs, P.S. Bayerl, E.G. Brein & M.J. Flory (2015). Von unseren Nachbarn lernen? Eine Blaupause zur Evaluation der niederlaendischen Polizei. In R. Grieger & J. Christe-Zeyse (Eds.), Oranienburger Schriften (pp. 56-75). Fachhochschule der Polizei des Landes Brandenburg
  • G. Jacobs, P.S. Bayerl, E.G. Brein & M.J. Flory (2015). Keine Angst vor Evaluationen - Eine Blaupause zur Evaluation der niederländischen Polizeireform - Teil I. Die Polizei, 106 (10), 296-304.
  • K.E. Horton, P.S. Bayerl & G. Jacobs (2014). Identity and identity conflict in the workplace. RSM Discovery - Management Knowledge, 19 (3), 13-15.
  • P.S. Bayerl, K.E. Horton & G. Jacobs (2014). Studie: Wie nutzen Marktforscher Social Media – und warum? (blog).
  • G. Jacobs (2013). How performance appraisals can encourage ethical behaviour. RSM Insight, 16 (4), 16-17.
  • G. Jacobs, P.S. Bayerl & K.E. Horton (2013). Marktforscher (m/w) - Ein Traumberuf? (blog).
  • G. Jacobs, P.S. Bayerl & K.E. Horton (2012). Marktforscher (m/w) - Ein Traumberuf? In H. Muller-Peters (Ed.), Marktforschung in der digitalisierten Welt (pp. 85-91). Koln: Aegidius Marktforschungsportal GmbH
  • S. Denef, N. Kaptein, P.S. Bayerl, K. Birdi, F. Bisogni, D. Cassan, J. Christe-Zeyse, P. Costanzo, M. Gasco, K.E. Horton, G. Jacobs, T. Jochoms, K. Krstevska, S. Mirceva, A. van den Oord, C. Otoiu, R. Rajkovchevski, Z. Reguli, T. Stojanovski & G. Vonas (2011). ICT Trends in European Policing. (Extern rapport). Rotterdam: EU-Deliverable COMPOSITE Project
  • A. van den Born, K. Allen, D. Andrei, M. Barlage, P.S. Bayerl, K. Betteridge, M. Betz, F. Bisogni, K. Birdi, R. Casey, D. Cassan, J. Christe-Zeyse, P. Costanzo, S. Denef, M. Gasco, L. Graham, M. Gruschinske, K.E. Horton, G. Jacobs, T. Jochoms, C. Mouhanna, C. Otoiu, H. Pautz, S. Rogiest, S. Sapulete, T. Stojanovski, N. Vallet, A. van den Oord, A. van Witteloostuijn & M. Vit (2011). Policing Opportunities and Threat. (Extern rapport). Rotterdam: EU-Deliverable COMPOSITE Project
  • G. Jacobs & J. Christe-Zeyse (2005). Wenn's nicht fair ist, klappt's auch nicht. Gerechtigkeitspsychologische Uberlegungen zur Stimmungslage in der Polizei. Die Polizei, 4, 99-103.
  • J. Christe-Zeyse, G. Jacobs, B. Runde, I. Seeberg & C. Barthel (2004). Projekterfolg ist eine Frage der Wahrnehmung. Schriftenreihe der Polizei Fuhrungs Akademie, 2.
  • J. van Rekom, T.W.M. van Steekelenburg, P.W.J. Verlegh & G. Jacobs (2004). Establishing and preserving brand essence. In Proceedings of the 8th Reputation Institute Conference on Reputation, Image, Identity, & Competitiveness. Fort Lauderdale, FL
  • M. Siebolds, G. Jacobs & U. Horaczek (1999). Die Patientenfallkonferenz am Beispiel 'Qualitätszirkel Diabetes' - Ein integratives Qualitäts-Zirkelkonzept zur Bearbeitung der Behandlungsproblematik alterer chronisch kranker Menschen. Qualitatsmanagement in Klinik und Praxis, 18-29.
  • Role: Member Doctoral Committee
  • PhD Candidate: Christian Troester
  • Time frame: 2006 - 2011
  • Role: Member Doctoral Committee
  • PhD Candidate: Burcu Subasi
  • Time frame: 2012 - 2017
  • Role: Member Doctoral Committee
  • PhD Candidate: Anna Petruchenya
  • Time frame: 2013 - 2018
  • Role: Co-promotor
  • PhD Candidate: Mark van der Giessen
  • Time frame: 2015 -
  • Role: Promotor
  • PhD Candidate: Jingtao Zhu
  • Time frame: 2018 -

Nowadays challenges facing organizations are complex due to the involvement of many parties and the number of issues that have to be addressed. The necessity, but also complexity of the involvement of multiple stakeholders becomes even clearer when organizing solutions to highly significant societal problems. Core characteristic of highly significant societal problems are that they are complex with unknown solutions and intertwined technical and social aspects and that they require sustained effort from a multitude of diverse stakeholders (Eisenhardt, Graebner, & Sonenshein, 2016; George, Howard-Grenville, Joshi, & Tihanyi, 2016). Product development and supply chain sustainability may be examples for daily multi-stakeholder challenges faced by organizations, crises resolution and the management of public safety may be examples for significant societal problems.

A variety of stakeholders is involved, such as buyers, sellers, employees, investors, interest groups, the government, citizens, and so on. They are involved and needed in order to establish an attractive outcome. However, the interactions between these parties are complicated due to conflicting interests, different beliefs, multiple coherent solutions, and different cognitive frames. Organizing multi stakeholders entails therefore making many choices.

The overarching theme regarding multi stakeholders organizations is to study how these stakeholders overcome ownership, incentive, coordination and cognition problems in order to establish attractive outcomes. These choices are delineated in four projects:

  • Cooperatives / Franchises: Two Worlds in One Organization;
  • Governance of Bounded Cognition;
  • Governance in Crisis Situations;
  • Governance of Safety and Security.
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People are the greatest asset of organizations delivering complex products or services. For such knowledge-intensive work, it is of crucial importance that individuals proactively contribute their knowledge, expertise, and creativity in collaborative team efforts to realize high-quality performance. With growing diversity and reliance on cross-national collaborations, this also increasingly includes the ability to bridge gaps in understanding and experience to achieve effective collaboration and synergy. All of this renders an understanding of the factors influencing the motivation, collaboration, and performance of people at work of growing importance to business success. The influence of such factors is the domain of study of organizational behaviour (OB) and human resource management (HRM)– the study of individuals, groups and organizational practices at work. In studying these influences, ERIM’s research group OB/HRM highlights the role of leadership, team work, HR practices and employee well-being in the performance of individuals and teams. The research group is looking for a PhD candidate in OB/HRM to be part of this program of research. The specific focus of the project will be determined in a collaboration between the PhD candidate and the supervising faculty, but the expectation is that the focus would be aligned with the core expertise of the supervisory team in leadership, diversity, HR management, performance management, teamwork, social networks, creativity, and empowerment.

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As: Coordinator
Research Seminar
As: Speaker


Visiting address

Office: Mandeville Building T04-03
Burgemeester Oudlaan 50
3062 PA Rotterdam

Postal address

Postbus 1738
3000 DR Rotterdam