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A. (Ton) van der Wiele

Associate Professor

Ton van der Wiele
Slide 1

Programme:
Organisation
ERIM Membership:
Member ERIM, affiliated since 2000
Profile

Ton van der Wiele is an associate professor in quality management and organisational performance at the Department of Technology and Operations Management at Rotterdam School of Management, Erasmus University (RSM).

He has been involved in various international research projects in the area of quality management and is currently the quality editor of the International Journal of Quality and Reliability Management.

Professor van der Wiele received his PhD in quality management from Erasmus University in 1998 for his thesis ‘Beyond Fads, Management Fads and Organisational Change.’

Work in progress
  • Iwaarden, J.D. van, Williams, A.R.T., Eldridge, S. & Wiele, A. van der (2014). Management control systems for business processes in uncertain environments. The International Journal of Quality and Reliability Management, 30.
Publications (203)
  • Articles (133)
    • Iwaarden, J.D. van & Wiele, A. van der (2012). The Effects of Increasing Product Variety and Shortening Product Life Cycles on the Use of Quality Management Systems. The International Journal of Quality and Reliability Management, 29(5), 470-500.
    • Vries, H.J. de, Bayramoglu, D.K. & Wiele, A. van der (2012). Business and environmental impact of ISO 14001. The International Journal of Quality and Reliability Management, 29(4), 425-435.[go to publisher's site]
    • Godlevskaja, O., Iwaarden, J.D. van & Wiele, A. van der (2011). Moving from product-based to service-based business strategies: Services categorization schemes for the automotive industry. The International Journal of Quality and Reliability Management, 28(1), 62-94.
    • Wiele, A. van der (2011). Wat is er mis gegaan of is er niets misgegaan? Synaps, 10(32), 35-35.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Eldridge, S. (2011). A new foundation for quality management in the business environment of the 21st century. Total Quality Management and Business Excellence, 22(5), 587-598.
    • Brown, A.R. & Wiele, A. van der (2010). Total Quality Management and Reorganisation of Large Companies. Asigurarea Calitatii, 16(63), 27-31.
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Eldridge, S. (2010). User generated content: product and service reviews on the internet. Asigurarea Calitatii, 16(64), 34-38.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Dale, B.G. (2010). ISO9000:2000 Quality System Standard Revision: The Dutch Experience. Asigurarea Calitatii, 13(49), 4-14.
    • Wiele, A. van der, Iwaarden, J.D. van & Moxham, C. (2010). Expectations of Charity Donors. Asigurarea Calitatii, 16(61), 2-8.
    • Wiele, A. van der, Iwaarden, J.D. van & Power, D. (2010). Six Sigma implementation in Ireland: the role of multinational firms. The International Journal of Quality and Reliability Management, 27(9), 1054-1066.
    • Wiele, A. van der, Iwaarden, J.D. van & Heemskerk, W.C. (2010). Quality Management initiatives in Organizations for International Cooperation. In The 14th International Conference on ISO 9000 & TQM (14-ICIT). New York, USA.
    • Wiele, A. van der & Iwaarden, J.D. van (2010). A context dependent approach to quality management. In Proceedings of the 54th EOQ congress. Izmir, Turkey.
    • Williams, A.R.T., Wiele, A. van der, Iwaarden, J.D. van & Eldridge, S. (2010). The Importance of User Generated Content - The Case of Hotels. The TQM Journal, 22(2), 117-128.
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Moxham, C. (2009). Charities: How important is performance to donors? The International Journal of Quality and Reliability Management, 26(1), 5-22.
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Eldridge, S. (2009). The role of quality in manufacturing: From cure through prevention to damage limitation. Asigurarea Calitatii, 15(60), 2-6.
    • Iwaarden, J.D. van & Wiele, A. van der (2009). How the Paradigm of Management Control enables managers to find new directions in Quality Management. Asigurarea Calitatii, 15(57), 28-32.
    • Wiele, A. van der, Iwaarden, J.D. van, Brown, A.R., Steimle, U. & Zink, K.J. (2009). An international comparison of the perceptions about the revised ISO 9000 quality system standards. Total Quality Management and Business Excellence, 20(4), 393-408.
    • Wiele, A. van der, Heemskerk, C. & Iwaarden, J.D. van (2009). Quality management initiatives in organizations for international cooperation. Menadzment Totalnim Kvalitetom i Izvrsnost = Total Quality Management and Excellence, 37(3), 17-32.
    • Wiele, A. van der & Iwaarden, J.D. van (2009). Evaluation of services through user generated content. Menadzment Totalnim Kvalitetom i Izvrsnost = Total Quality Management and Excellence, 37(3), 1-8.
    • Wiele, A. van der & Iwaarden, J.D. van (2009). Quality Management: The New Challenges. Asigurarea Calitatii, 15(59), 2-12.
    • Wiele, A. van der, Iwaarden, J.D. van & Power, D. (2009). The Dissemination of Six Sigma. Asigurarea Calitatii, 15(58), 2-10.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Eldridge, S. (2009). The Effect of User Generated Content. In V Majstorovich (Ed.), Proceedings of the 5th TQM International Working Conference. Belgrade, Serbia: University of Belgrade.
    • Wiele, A. van der & Iwaarden, J.D. van (2009). The success of ISO9000 and Quality Award Systems. In The Multinational Alliance for the Advancement of Organizational Excellence (MAAOE). Bern, Switzerland.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Eldridge, S. (2009). The Effect of User Generated Content. In Proceedings of the 11th International Research Symposium on Service Excellence in Management (QUIS11). Wolfsburg, Germany.
    • Wiele, A. van der, Heemskerk, C. & Iwaarden, J.D. van (2009). Quality Management Initiatives in Organizations for International Cooperation. In V. Majstorovich (Ed.), Proceedings of the 5th TQM International Working Conference (pp. 1-13). Belgrade, Serbia: University of Belgrade.
    • Iwaarden, J.D. van, Wiele, A. van der, Dale, B.G., Williams, A.R.T. & Bertsch, H.B. (2008). The six sigma improvement approach: A transnational comparison. International Journal of Production Research, 46(23), 6739-6758.[go to publisher's site]
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Eldridge, S. (2008). The Role of Quality in Manufacturing: from Cure through Prevention to Damage Limitation. In Proceedings of the 3rd World Conference on Production and Operations Management (POM). Tokyo, Japan.
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Eldridge, S. (2008). A Typology of Quality Problems: Lessons from the Automotive Industry. In K. Sheibani (Ed.), Proceedings of the 1st International Conference on Applied Operational Research (ICAOR) (pp. 120-128). Yerevan, Armenia.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Eldridge, S. (2008). Innovative approaches for excellence in uncertainty. In Proceedings of the APAMB Conference. Singapore.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Eldridge, S. (2008). Innovative Approaches for Excellence in Uncertainty. In Proceedings of the International Federation of Operational Research Societies (IFORS) Conference. Sandton, South Africa.
    • Iwaarden, J.D. van, Aramyan, L.H. & Wiele, A. van der (2007). Supply Chain Members' Perceptions about the Effectiveness of Food Safety Assurance Systems. In Proceedings of the 5th International Conference on Supply Chain Management and Information Systems (SCMIS2007). Melbourne, Australia.
    • Iwaarden, J.D. van, Aramyan, L.H. & Wiele, A. van der (2007). Perceived Effectiveness of Food Safety Assurance Systems. In Proceedings of the 12th World Congress for Total Quality Management. Edinburgh, Scotland.
    • Wiele, A. van der (2007). Longitudinal measurement in organisational transformation: a case of a Dutch flex company. Service Business, 1(1), 25-40.
    • Wiele, A. van der, Iwaarden, J.D. van & Moxham, C. (2007). Expectations of Charity Donors. In Proceedings of The 10th International Research Symposium on Service Excellence in Management (QUIS10) (pp. 395-404). Orlando, Florida, USA.
    • Wiele, A. van der & Iwaarden, J.D. van (2007). From Quality Management Towards Operational Risk Management. In Proceedings of the Fourth International Working Conference "Total Quality Management - Advanced and Intelligent Approaches". Belgrade, Serbia & Montenegro.
    • Wiele, A. van der & Iwaarden, J.D. van (2007). Six Sigma Adoption in Ireland. In Proceedings of the 12th World Congress for Total Quality Management. Edinburgh, Scotland.
    • Dietz, G.R., Wiele, A. van der, Iwaarden, J.D. van & Brosseau, J. (2006). HRM inside UK e-commerce firms: innovations in the 'new' economy and continuities with the 'old'. International Small Business Journal, 24(5), 443-470.
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (2006). A management control perspective of quality management: An example in the automotive sector. The International Journal of Quality and Reliability Management, 23(1), 102-112.
    • Iwaarden, J.D. van, Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (2006). The importance of context dependent quality management: Empirical support from the automotive sector. In Conference Organisers (Ed.), Proceedings of the Academy of Management Conference 2006 (pp. 1-15). Atlanta: Academy of Management.
    • Iwaarden, J.D. van, Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (2006). The influence of the market environment on quality management in the automotive industry. In Conference Organisers (Ed.), Proceedings of the EURO2006 Operations Research Conference (pp. 1-15). Reykjavik, Iceland: EURO2006.
    • Wiele, A. van der, Iwaarden, J.D. van, Dale, B.G. & Williams, A.R.T. (2006). A comparison of five modern improvement approaches. International Journal of Productivity and Quality Management, 1(4), 363-378.
    • Wiele, A. van der & Iwaarden, J.D. van (2006). Case studies of innovative practices related to the basics of quality management; Guest editorial to a special issue. The International Journal of Quality and Reliability Management, 23(1), 5-7.
    • Wiele, A. van der & Iwaarden, J.D. van (2006). Editorial. The International Journal of Quality and Reliability Management, 23(2), 121-121.
    • Williams, A.R.T., Wiele, A. van der, Iwaarden, J.D. van, Bertsch, H.B. & Dale, B.G. (2006). Quality management: The new challenges. Total Quality Management and Business Excellence, 17(10), 1273-1280.
    • Williams, A.R.T., Bertsch, H.B., Wiele, A. van der, Iwaarden, J.D. van & Dale, B.G. (2006). Self-assessment against business excellence models: A critique and perspective. Total Quality Management and Business Excellence, 17(10), 1287-1300.
    • Williams, A.R.T., Bertsch, H.B., Dale, B.G., Wiele, A. van der, Iwaarden, J.D. van, Smith, M & Visser, R.L. (2006). Quality and risk management: What are the key issues? TQM Magazine, 18(1), 67-86.
    • Dale, B.G., Iwaarden, J.D. van, Wiele, A. van der & Williams, A.R.T. (2005). Service improvement in a sports environment: A study of spectator attendance. Managing Service Quality, 15(5), 470-484.
    • Iwaarden, J.D. van & Wiele, A. van der (2005). A management control perspective for quality management: An example in the automotive sector (key note paper). In Majstorovic V. (Ed.), Proceedings of the third international working conference on Total Quality Management: Advanced and Intelligent Approaches (pp. 9-13). Belgrade: University of Belgrade.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Dale, B.G. (2005). Perceptions about the ISO9000(2000) quality system standard revision and its value: The Dutch experience. The International Journal of Quality and Reliability Management, 22(2), 101-119.
    • Wiele, A. van der, Hesselink, M.G. & Iwaarden, J.D. van (2005). Mystery shopping: A tool to develop insight into customer service provision. Total Quality Management and Business Excellence, 16(4), 529-541.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Dale, B.G. (2005). How can quality thinking contribute to the management of risks? In COnference Organisers (Ed.), Proceedings of Qualcon 2005 (pp. 45-52). Brisbane, Australia: University of Brisbane.
    • Iwaarden, J.D. van, Wiele, A. van der, Ball, L. & Millen, R. (2004). Perceptions about the quality of web sites: A survey amongst students at Northeastern University and Erasmus University. Information and Management, 41(8), 947-959.
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (2004). Quality management system development in the automotive sector. In Proceedings of the International Engineering Management Conference (IEMC2004), Singapore (pp. 1095-1099). IEEE.
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (2004). Trends in quality management systems in the automotive sector. In Proceedings of Qualcon 2004, Adelaide, Australia (pp. 581-592).
    • Stoichitoiu, D., Bacivarov, I. & Wiele, A. van der (2004). Quality and Dependability. In CCF 2004 Proceedings of the 9th International Conference in Quality and Dependability - CCF 2004.
    • Verboom, M.E.B., Wiele, A. van der & Iwaarden, J.D. van (2004). A transparent role of information systems within business processes: A case study. Managing Service Quality, 14(6), 496-504.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Dale, B.G. (2004). Perceptions of Organisations About The Conversion to the 2000 Version of The ISO 9000 Quality System Standard. In Proceedings of Qualcon 2004, Adelaide, Australia, October (pp. 567-580).
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Dale, B.G. (2004). Experiences with the latest version of the ISO 9000 quality system standard. In Proceedings of the 9th International Conference in Quality and Dependability - CCF 2004 (pp. 177-188). Sinaia, Romania.
    • Wiele, A. van der (2004). A Test on your Knowledge of the Quality Gurus - Sinaia - Romania. In Proceedings of the 9th International Conference in Quality and Dependability - CCF 2004 (pp. 30-33).
    • Williams, A.R.T., Wiele, A. van der, Iwaarden, J.D. van & Visser, R.L. (2004). TQM: Why it will again become a top management issue. The International Journal of Quality and Reliability Management, 21(6), 603-611.
    • Iwaarden, J.D. van & Wiele, A. van der (2003). A study on the applicability of SERVQUAL dimensions for web sites. International Journal of Production Engineering and Computers, 5(6), 43-53.
    • Iwaarden, J.D. van, Wiele, A. van der, Ball, L. & Millen, R. (2003). Applying SERVQUAL to web sites: an exploratory study. The International Journal of Quality and Reliability Management, 20(8), 919-935.
    • Wiele, A. van der, Boselie, J.P.E.F. & Hesselink, M.G. (2003). Empirical evidence for the relationship between customer satisfaction and business performance. Journal of Management Research, 2(1), 32-46.
    • Boselie, J.P.E.F. & Wiele, A. van der (2002). Employee perceptions of HRM and TQM and the effects on satisfaction and intention to leave. Managing Service Quality, 3(12), 165-172.
    • Boselie, J.P.E.F. & Wiele, A. van der (2002). Perceptie van medewerkers inzake HRM en TQM; effecten op tevredenheid en intentie om de organisatie te verlaten. Bedrijfskunde, 74(2), 45-50.
    • Bouwman, R., Hesselink, M.G. & Wiele, A. van der (2002). Een kwalitatief onderzoek naar tevredenheid in relaties. Synapse, 2(7), 19-21.
    • Wiele, A. van der & Brown, A. (2002). On the nature of the project as a temporary organization. Proceedings 6th Intern. Research Conference on Quality, Innovation & Knowledge Management, 176-187.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T., Wilson, M. & Dale, B.G. (2002). 'The E-business research network', project description and state-of-the-art survey results. Total Quality Management, 30(3-4), 45-51.
    • Wiele, A. van der & Brown, A. (2002). Quality management over a decade: a longitudinal study. The International Journal of Quality and Reliability Management, 19(5), 508-523.
    • Wiele, A. van der, Boselie, J.P.E.F. & Hesselink, M.G. (2002). Empirical evidence for the relationship between customer satisfaction and business performance. Managing Service Quality, 3(12), 184-193.
    • Wiele, A. van der & Lewis, B. (2002). Service excellence. Managing Service Quality, 12(3), 133-134.
    • Williams, A.R.T., Dale, B.G., Wiele, A. van der & Greatbanks, R. (2002). Organisational change through quality deposits. Quality Engineering, 14(3), 381-389.
    • Dale, B.G., Wu, P.Y., Zairi, M., Williams, A.R.T. & Wiele, A. van der (2001). Total quality management and theory: an exploratory study of contribution. Total Quality Management, 12(4-5), 439-449.
    • Hesselink, M.G. & Wiele, A. van der (2001). Supporting the way to excellence (the Disney management approach). Proceedings of the 45th EOQ Congress, September, 44-52.
    • Hesselink, M.G. & Wiele, A. van der (2001). Supporting the way to excellence (The Disney management approach). Proceedings of the 45th EOQ Congress, 44-52.
    • Sturkenboom, J., Wiele, A. van der & Brown, A.R. (2001). An action oriented approach quality management self-assessment in SME's. Total Quality Management, 12(2), 231-246.
    • Wiele, A. van der, Williams, A.R.T., Brown, A. & Dale, B.G. (2001). The ISO 9000 series as a tool for organisational change: is there a case? Business Process Management Journal, 7(4), 323-331.
    • Wiele, A. van der (2001). Sustaining management concepts into the new millennium - research on two management fads. Proceedings of QUALITA 2001, ESIA - Ecole Superieure d'Ingenieurs d'Annecy, 364-370.
    • Wiele, A. van der (2001). Sustaining management concepts into new millennium - research om two management fads. Proceedings of QUALITA 2001, ESIA - Ecole Superieure d'Ingenieurs d'Annecy, 364-370.
    • Williams, A.R.T., Dale, B.G., Visser, R.L. & Wiele, A. van der (2001). B2B, old economy businesses and the role of quality: part 1 - the simple alternative. Measuring Business Excellence, 5(2), 39-44.
    • Williams, A.R.T., Wiele, A. van der & Dale, B.G. (2001). Quality; why do organisation still continue to get it wrong? Managing Service Quality, 11(4), 241-248.
    • Williams, A.R.T., Dale, B.G., Elkjaer, M.B.F. & Wiele, A. van der (2001). Fad fashion and fit: an examination of quality circles business process re-engineering and statistical process control. International Journal of Production Economics, 73(2), 137-152.
    • Bacivarov, I.C., Barreau, A., Balme, L., Cano, M., Goncalves, A. & Wiele, A. van der (2000). Euroqualrom - an European Educational Network in Quality in Amplifying Quality Networks. Proceedings of the Millennium International Quality Conferene, November, 56-60.
    • Dale, B.G., Williams, A.R.T., Wiele, A. van der & Greatbanks, R. (2000). Facilitating change trough quality Part II. European Quality, 7(2), 14-17.
    • Dale, B.G., Zairi, M., Wiele, A. van der & Williams, A.R.T. (2000). Quality is dead in Europe-Long live excellence: True or False? Measuring Business Excellence, 4(3), 4-10.
    • Dale, B.G., Williams, A.R.T. & Wiele, A. van der (2000). Marginalisation of quality: is there a case to answer: case studies. TQM Magazine, 12(4), 266-274.
    • Dale, B.G., Williams, A.R.T., Wiele, A. van der & Greatbanks, R. (2000). Faciltating change trough quality Part 1. European Quality, 7(1), 30-32.
    • Wiele, A. van der, Kok, P., McKenna, R. & Brown, A. (2000). A corporate social responsibility audit within a quality management framework. Journal of Business Ethics, 31(4), 285-297.
    • Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (2000). ISO 9000 series registration to business excellence: the migratory path. Business Process Management Journal, 6(5), 417-427.
    • Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (2000). Total quality management: It is a fad, fashion or fit? The Quality Management Journal, 7(2 issue), 65-79.
    • Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (2000). ISO 9000 series and excellence models: fad to fashion to fit. Journal of General Management, 25(3), 50-66.
    • Wiele, A. van der & Brown, A. (2000). The struggle with total quality management. Manager's Clout, 5(2), 10-13.
    • Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (2000). Business improvement through quality management systems. Management Decision, 38(1), 19-23.
    • Wiele, A. van der, Brown, A., Millen, R. & Whelan, D. (2000). Improvement in organizational performance and self-assessment practices by selected American firms. The Quality Management Journal, 7(4 issue), 8-22.
    • Wiele, A. van der (2000). Research on two quality fads. Manager's Clout, 5(2), 6-9.
    • Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (2000). From ISO 9000 series registration to effective use of self-assessment against an excellence model: the migratory path. Business Process Management Journal, 6(5), 417-527.
    • Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (1999). Business improvement through quality management systems. Management Decision, 37(10), 214-223.
    • Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (1999). The resilience factor. Measuring Business Excellence, 3(2), 22-30.
    • Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (1999). The right role for quality managers (II). European Quality, 6(3), 50-54.
    • Wiele, A. van der & Brown, A. (1999). Self-assessment practices in Europe and Australia. The International Journal of Quality and Reliability Management, 16(3), 238-251.
    • Wiele, A. van der, Brown, A. & Millen, R. (1999). Self-assessment and quality awards: a formula for making quality strategic? Journal of Strategic Change, 8(2), 87-93.
    • Wiele, A. van der, Williams, A.R.T. & Dale, B.G. (1999). The right role for quality managers (I). European Quality, 6(2), 8-11.
    • Williams, A.R.T., Wiele, A. van der & Dale, B.G. (1999). Quality costing: A management review. International Journal of Management Reviews, 1(4), 441-460.
    • Williams, A.R.T., Wiele, A. van der & Dale, B.G. (1999). State of the art study on self assessment. Total Quality Management, 7(4), 13-17.
    • Williams, A.R.T., Bertsch, H.B., Wiele, A. van der & Dale, B.G. (1999). The quality manager as change agent. European Quality, 6(3), 50-55.
    • Dale, B.G., Wiele, A. van der, Williams, A.R.T. & Greatbanks, R. (1998). TQM: the challenges for European business. Quality World, 46-49.
    • Wiele, A. van der & Brown, A. (1998). The effect of downsizing on service quality in some large organisations. Managing Service Quality, 8(3), 170-177.
    • Wiele, A. van der & Brown, A. (1998). Venturing down the TQM path for SME's. International Small Business Journal, 16(2), 50-68.
    • Wiele, A. van der, Brown, A. & Loughton, K. (1998). Smaller enterprises experiences with ISO 9000. The International Journal of Quality and Reliability Management, 15(3), 273-285.
    • Wiele, A. van der & Brown, A. (1998). ISO 9000 series can be successful for small and medium sized enterprises. Asigurarea Calitatii, 4(12/13), 48-52.
    • Wiele, A. van der & Dale, B.G. (1998). European education, training and research in TQM; a state-of the-art survey. Asigurarea Calitatii, 4(12/13), 11-17.
    • Brown, A. & Wiele, A. van der (1997). Insights into TQM and downsizing in large organizations. Benchmarking for Quality Management & Technology, 4(3), 202-212.
    • Dale, B.G. & Wiele, A. van der (1997). Total quality management research and training: the latest picture from Europe's leading universities and business schools. Business and Technical Management, 2(5), 5-12.
    • Dale, B.G., Williams, A.R.T., Barber, K.D. & Wiele, A. van der (1997). Managing quality in manufacturing versus services: a comparative analysis. Managing Service Quality, 7(5), 242-247.
    • Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (1997). ISO 9000 series registration to total quality management: the transformation journey. International Journal of Quality Science, 2(4), 236-252.
    • Wiele, A. van der & Brown, A. (1997). ISO 9000 series experiences in small and medium-sized enterprises. Total Quality Management, 8(NOS 2&3), 300-304.
    • Wiele, A. van der & Dale, B.G. (1996). Total quality management research and teaching: the latest picture from Europe's leading universities and business schools. Quality World; Technical Supplement, September, 108-113.
    • Wiele, A. van der & Brown, A. (1996). Quality self-assessment: managing the quality journey. International Journal of Business Studies (Perth), 3(2), 107-120.
    • Wiele, A. van der & Brown, A. (1996). Australian survey on quality management self-assessment activities. Quality Magazine, 5(3), 18-24.
    • Wiele, A. van der & Brown, A. (1996). A quality survey. Magazine of Continuous Quality Improvement, July, 47-51.
    • Wiele, A. van der, Brown, A., Dale, B.G., Kolb, F., Luzon, D.M., Schmidt, A., Wallace, M. & Willliams, A.R.T. (1996). Quality management self-assessment: an examination in European business. Journal of General Management, 22(1), 48-68.
    • Wiele, A. van der & Brown, A. (1996). Quality management self-assessment in Australia. Total Quality Management, 7(3), 293-308.
    • Wiele, A. van der & Brown, A. (1996). A typology of approaches to ISO certification and TQM. Australian Journal of Management, 21(1), 57-73.
    • Wiele, A. van der, Williams, A.R.T., Dale, B.G., Carter, G., Kolb, F., Luzon, D.M., Schmidt, A. & Wallace, M. (1996). Self-assessment: a study of progress in Europe's leading organizations in quality management practices. The International Journal of Quality and Reliability Management, 13(1), 84-104.
    • Brown, A. & Wiele, A. van der (1995). ISO 9000 - are the benefits realised? Quality Australia, 12(2), 30-34.
    • Wiele, A. van der & Brown, A. (1995). Industry experience with ISO 9000. Asian Pacific Journal of Quality Management, 4(2), 8-17.
    • Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (1995). Surveying quality success. Magazine of Continuous Quality Improvement, 1(2), 21-24.
    • Wiele, A. van der (1995). How companies rate self-assessment. European Quality, 2(4), 36-37.
    • Wiele, A. van der, Williams, A.R.T., Kolb, F. & Dale, B.G. (1995). Assessor training for the European quality award. Quality World, 53-62.
    • Wiele, A. van der (1995). Quality management in a teaching organization. Total Quality Management, 5(6), 497-508.
    • Peek, G.C. & Wiele, A. van der (1994). Certificatie in onderwijs een feit! Onderwijs met kwaliteitsgarantie. Reflectie. Tijdschrift voor Interne Organisatie, 8(3), 24-27.
    • Peek, G.C. & Wiele, A. van der (1994). Onderwijs met kwaliteitsgarantie: certificatie in onderwijs een feit! Sigma, 4, 18-21.
    • Williams, A.R.T., Bertsch, H.B., Timmers, J.G. & Wiele, A. van der (1989). Kwaliteit als economisch fenomeen. Economisch-Statistische Berichten, 74(3732), 1096-1099/1103.
  • Books (6)
    • Dale, B.G., Wiele, A. van der & Iwaarden, J.D. van (Eds.). (2007). Managing Quality (fifth edition). Oxford: Blackwell Publishers.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Dale, B.G. (Eds.). (2005). Current issues in e-Business research (eBRN research publications). Rotterdam: Erasmus University Rotterdam/DocVision Rotterdam.
    • Wiele, A. van der, Iwaarden, J.D. van, Verboom, M.E.B., Williams, A.R.T. & Dale, B.G. (Eds.). (2003). Emerging themes in E-business research. Rotterdam: Erasmus University Rotterdam/Doc Vision.
    • Wiele, A. van der, Brown, A. & Loughton, K. (1996). ISO 9000 and the Smaller Enterprise, Proceedings of the Conference of the Small Enterprise Association of Australia and New Zealand (SEAANZ). Rotterdam: Erasmus University Rotterdam.
    • Wiele, A. van der & Dale, B.G. (1996). TQM Directory 1996, Training and Research in Total Quality Management at European Universities and Business Schools. Rotterdam: Erasmus University Rotterdam.
    • Wiele, A. van der & Brown, A. (Eds.). (1994). Linking ISO and TQM: some exploratory findings. Proceedings of the ANZAM-conference. New Zealand: Wellington.
  • Book contributions (35)
    • Wiele, A. van der, Iwaarden, J.D. van, Eldridge, S. & Williams, A.R.T. (2012). Management Control in Uncertainty. In D. Vrontis, Y. Weber, R. Kaufmann & S. Tarba (Eds.), Building New Business Models For Success Through Competitiveness and Responsibility (pp. 1592-1601). EuroMed Press.
    • Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Eldridge, S. (2011). A Management Control Perspective for Quality Management. In J.J. Dahlgaard & S. Mi (Eds.), From TQM to Excellence and Sustainability: The Future of Europe.
    • Iwaarden, J.D. van, Wiele, A. van der, Williams, A.R.T. & Eldridge, S. (2010). Web 2.0: The era of user generated content on web sites. In I Lee (Ed.), Encyclopedia of E-Business Development and Management in the Digital Economy. Business Science Reference.
    • Vries, H.J. de, Bayramoglu, D.K., Iwaarden, J.D. van & Wiele, A. van der (2010). Business and environmental impact of ISO 14001. In J.-C. Graz & K. Jakobs (Eds.), EURAS Proceedings 2010 - Services standardisation (EURAS contrubutions to standardisation research, 2) (pp. 115-126). Aachen, Germany: Mainz.
    • Hesselink, M., Iwaarden, J.D. van & Wiele, A. van der (2008). Mystery Shopping: a Tool to Develop Insight into Customer Service Provision. In A. Varma (Ed.), Mystery Shopping - An Introduction. Hyderabad: Icfai University press.
    • Iwaarden, J.D. van & Wiele, A. van der (2005). Quality dimensions of web sites. In A. van der Wiele, J.D. van Iwaarden, R. Williams & B.G. Dale (Eds.), Current issues in e-business research (pp. 71-88). Rotterdam: Erasmus University Rotterdam/DocVision.
    • Williams, A.R.T., Dale, B.G., Visser, R.L. & Wiele, A. van der (2005). The influence of Internet on B2B relationships in old economy businesses, and the role of quality. In Current issues in e-business research (ebrn research publications) (pp. 41-54). Rotterdam: Erasmus University Rotterdam, DocVision.
    • Verboom, M.E.B., Wiele, A. van der, Iwaarden, J.D. van, Williams, A.R.T. & Dale, B.G. (2004). E-Technology as Object of Business and Management Research. In M. Hannula, A.M. Jarvelin & M. Seppa (Eds.), Frontiers of e-business research (pp. 526-535). Tampere: University of Tampere.
    • Wiele, A. van der, Boselie, J.P.E.F. & Hesselink, M.G. (2004). Empirical evidence for the relation between customer satisfaction and business performance. In G. Radhakrishna (Ed.), Consumer Behaviour, Emerging trends and issues (pp. 145-162). Hyderabad - India: The ICFAI University Press.
    • Wiele, A. van der, Iwaarden, J.D. van, Verboom, M.E.B. & Dale, B.G. (2004). 200 Years In A Nutshell: A Pot Boiler. In D.N. den Hartog & J. Paauwe (Eds.), The Spice of Science (pp. 87-96). Rotterdam: Erasmus Universiteit Rotterdam.
    • Brown, A. & Wiele, A. van der (2002). A typology of approaches to ISO certification and TQM. In F.J. Gosselink (Ed.), Vakgroep (Interne) Organisatie: Historie en actualiteit ¦Department (Internal) Organisation¦ (pp. 235-251). Rotterdam: Erasmus Universiteit Rotterdam.
    • Wiele, A. van der (2001). Empirical evidence for the relation between customer satisfaction and business performance? In S.M.P. Dahlgaard & J.J. Dahlgaard (Eds.), Proceedings of the 4th International OMOD Conference, Linkoping (Sweden), September (pp. 52-63). Linkoping - Sweden: OMOD.
    • Wiele, A. van der & Brown, A. (2000). Quality journey after ISO 9000 certification in SME's. In P. Molnar & F. Boross (Eds.), Proceedings of the 44th European Quality Congress (EQC), Budapest (pp. 45-52). Hungarian: European Organization for Quality.
    • Wiele, A. van der (2000). A review on self-assessment and its perspectives for the next decade. In P. Molnar & F. Boross (Eds.), Proceedings of the 44th European Quality Congress (pp. 169-176). Hungarian: European Organization for Quality.
    • Wiele, A. van der & Brown, A. (2000). Continuously struggling with TQM. In , ASQ (Ed.), Proceedings ASQ's 54th Annual Quality Congress (pp. 777-781). Indianapolis, Indiana: Indiana Convention Center and RCA Dome.
    • Wiele, A. van der, Williams, A.R.T., Dale, B.G., Carter, G., Kolb, F., Luzon, D.M., Schmidt, A. & Wallace, M. (1999). Quality Management self-assessment: an empirical study. In I. Bacivarov, L. Balme & A. Goncalves (Eds.), Quality Magement, Assurance and Education; European Dimensions (pp. 209-227). Bucharest: Inforec.
    • Wiele, A. van der (1999). Self-assessment against quality award models can lead to business performance improvement. In I. Bacivarov, L. Balme & A. Goncalves (Eds.), Quality Management, Assurance and Educations: European Dimensions (pp. 77-86). Bucharest: Inforec.
    • Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (1999). Two current trends in structuring quality management. In I. Bacivarov, L. Balme & A. Goncalves (Eds.), Quality Management, Assurance and Education; European Dimensions (pp. 58-76). Bucharest: Inforec.
    • Wiele, A. van der, Tcaciuc, S., Bacivarov, I., Balme, L. & Goncalves, A. (1999). Total quality management: a similation-based approach. In I. Bacivarov, L. Balme & A. Goncalves (Eds.), Quality Management, Assurance and Education; European Dimensions (pp. 44-57). Bucharest: Inforec.
    • Wiele, A. van der & Dale, B.G. (1999). A quality management picture in Europe. In I. Bacivarov, L. Balme & A. Goncalves (Eds.), Quality Management, Assurance and Education; European Dimensions (pp. 30-44). Bucharest: Inforce.
    • Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (1999). Research on two specific management fads. In R. Gautier (Ed.), Proceedings of the Third International Multidisciplinairy Conference on Quality and Reliability (pp. 33-38). Paris: Qualita 99.
    • Wiele, A. van der, Dale, B.G. & Williams, A.R.T. (1999). The evolution in quality thinking. In I. Bacivarov, L. Balme & A. Goncalves (Eds.), Quality Management, Assurance and Education (pp. 13-29). Bucharest: European Dimensions, Inforec.
    • Wiele, A. van der & Brown, A. (1999). How to use ISO 9000 as a tool for organisation change? In I. Bacivarov, L. Balme & A. Goncalves (Eds.), Quality Management, Assurance and Education: European Dimensions (pp. 185-194). Bucharest: Inforec.
    • Wiele, A. van der & Dale, B.G. (1998). Total quality management in Europe. In C.N. Madu (Ed.), Handbook of Total Quality Management (pp. 663-679). London: Chapman & Hall.
    • Wiele, A. van der & Brown, A. (1997). What factors stimulate SME's in their progress to TQM? In H. Heimdal Trykkeri (Ed.), Proceedings of the 41st EOQ Congress (pp. 123-134). Noorwegen: Sats & Trykk.
    • Wiele, A. van der & Brown, A. (1996). Approaches to quality management self-assessment: evidence from Europe and Australia. In A.S. Sohal & M. Terziovski (Eds.), Proceedings of the First International Research Conference on Quality Management (pp. 366-383). Monash: Monash university.
    • Wiele, A. van der (1996). TQM initiatives at the Indian Institute of Technology. In J.S. Ahluwalia (Ed.), Total Quality (pp. 482-489). New Delhi: Shri Jainendra Press.
    • Wiele, A. van der & Brown, A. (1996). Integrating quality and business planning; using a self-assessment matrix. In G.K. Kanji (Ed.), Total Quality Management in Action (pp. 148-152). London: Chapman & Hall.
    • Wiele, A. van der (1996). The IQ/EQ paradigm for quality management. In H.A.J. Krosse, J. Paauwe & A.R.T. Williams (Eds.), Shared Frontiers of Learning (pp. 343-350). Delft: Eburon bv.
    • Wiele, A. van der & Brown, A. (1996). The implementation and continuation of quality management self-assessment. In T. Conti (Ed.), Self-assessment and benchmarking: the key to strategic improvement planning (pp. 159-171). Torino: Nuova Oflito.
    • Wiele, A. van der (1995). Quality management self-assessment: background of the European survey project. In M. Thiele (Ed.), Proceedings of the 39th EOQ Annual Congress, Lausanne (pp. 64-73). Olten, Switzerland: SAQ Swiss Association for the Promotion of Quality.
    • Wiele, A. van der (1995). Quality courses in Indian institutes of technology. In R. Kaul (Ed.), Proceedings of the 3rd Quality Summit Partnership for Quality (pp. 166-175). New Delhi: Allied Publishers Limited.
    • Wiele, A. van der, Timmers, J.G., Dale, B.G., Williams, A.R.T. & Bertsch, H.B. (1990). A view on TQM activities in European universities. In E.R. Petty & V.B. John (Eds.), Engineering Education for Total Quality Control (pp. 23-43). Stockholm/Sweden: Linköping.
    • Wiele, A. van der, Snoep, P.J., Bertsch, H.B., Timmers, J.G., Williams, A.R.T. & Dale, B.G. (1990). Total quality management training and research in Europe: a state-of-the-art survey. In A.R.T. Williams & B.G. van Dale (Eds.), Proceedings of the First European Conference on Education, Training and Research in TQM (pp. 1-28). Brussels: Bedford.
    • Wiele, A. van der (1990). Total quality management directory: TQM at European universities, business school polytechnics. In A. van der Wiele, B.G. van Dale, J.G. Timmers & A.R.T. Williams (Eds.), Total Quality Management Directory (pp. 181-181). Rotterdam: Erasmus University Rotterdam.
  • Professional publications (28)
    • Wiele, A. van der, Iwaarden, J.D. van & Eldridge, S. (2011). A Contingency Approach in Quality Management. In Aligning Innovation in Developed and Emerging Economies (pp. 14-20). Melbourne: Monash University.
    • Wiele, A. van der, Iwaarden, J.D. van & Eldridge, S. (2011). A management control perspective in quality management. In S. Batzri (Ed.), Management in Multi- and Cross-Cultural Arena (pp. 100-109). USA: IAMB Academic Affairs.
    • Wiele, A. van der (2010). De A3-methodiek: de kracht van aandacht, eenvoud en commitment. Synaps, 8(29), 16-18.
    • Wiele, A. van der (2010). Een nieuwe visie op sturen en besturen. Synaps, 8(29), 19-22.
    • Iwaarden, J.D. van & Wiele, A. van der (2007). What Quality Managers Should Know about Management Control. EFQM Excellence One: European Foundation for Quality Management (EFQM).
    • Iwaarden, J.D. van & Wiele, A. van der (2007). Inclusief Innoveren. Synaps, 6(24), 32-33.
    • Iwaarden, J.D. van & Wiele, A. van der (2006). Kwaliteit en liefdadigheid. Synaps, 4(21), 4-6.
    • Dale, B.G., Zairi, M., Wiele, A. van der & Williams, A.R.T. (2006). Quality is dead in Europe - Long live excellence: True or false? In D. Mayle (Ed.), Managing Innovation and Change (pp. 55-64). London: Sage Publications.
    • Wiele, A. van der & Iwaarden, J.D. van (2005). Een nieuw perspectief voor ISO9000 certificering? Synaps, 14, 7-8.
    • Wiele, A. van der, Iwaarden, J.D. van & Jellema, M. (2005). Verbetermanagement in het MKB. Synaps, 4(18), 18-23.
    • Wiele, A. van der (2005). ISO9000:2000 beter dan eerdere versie. Kiwa Magazine, 3(5), 7-8.
    • Wiele, A. van der (2004). ISO9001:2000 vereist meer betrokkenheid van het management. De Kwaliteitskrant - bijlage bij Belgian Business & Industrie, 5(10), 14-15.
    • Wiele, A. van der (2004). Trebuie sa raportezi calitatea la afacerea ta, sa legi calitatea de clientii tai, dar si de performantele tale obtinute in afarceri. Asigurarea Calitatii, 5(10), 19-21.
    • Wiele, A. van der & Iwaarden, J.D. van (2004). De Worsteling met Kwaliteitsmanagement. Synaps, 3(15), 17-20.
    • Verboom, M.E.B., Wiele, A. van der & Iwaarden, J.D. van (2004). Het transparant maken van de rol van informatie systemen binnen werkprocessen. Synaps, 3(15), 13-16.
    • Streng, R.J. & Wiele, A. van der (2004). Economische tegenwind goed voor de HR-afdeling. Synaps, 16, 16-17.
    • Wiele, A. van der (2004). A test on your knowledge of the quality gurus. Asigurarea Calitatii, 10(40), 24-29.
    • Wiele, A. van der & Brown, A.R. (2004). Continuously struggling with TQM. Asigurarea Calitatii, 10(38), 8-12.
    • Williams, A.R.T., Dale, B.G. & Wiele, A. van der (2003). The journey of excellence. Asigurarea Calitatii, 9(33), 156-163.
    • Sturkenboom, J., Wiele, A. van der & Brown, A. (2003). Self-assessment against an excellence model in SMEs. Asigurarea Calitatii, 9(36), 213-219.
    • Wiele, A. van der & Steeneken, A. (2003). De succesfactoren van E-tailers. Synaps, 2(10), 19-21.
    • Iwaarden, J.D. van & Wiele, A. van der (2003). De kwaliteitsbepalende factoren van websites. Synaps, 2(8), 20-21.
    • Box, J.W., Leenders, R., Schoonheim, C. & Wiele, A. van der (2003). Kwaliteitsopleidingen in Nederland; een bijdrage tot een overzicht. Sigma Actueel, 4(August), 32-38.
    • Bouwman, R., Hesselink, M.G. & Wiele, A. van der (2001). Een kwalitatief onderzoek naar tevredenheid in relaties. Synapse.
    • Wiele, A. van der, Dale, B.G., Williams, A.R.T., Kolb, F., Luzon, D.M., Smidt, A. & Wallace, M. (1995). De zelfevaluatie van het kwaliteitsmanagement. Sigma, 5, 4-7.
    • Veggel, B. van & Wiele, A. van der (1995). Is de klant van de assurantie-tussenpersoon verzekerd van kwaliteit. Kwaliteit in Bedrijf, 20-22.
    • Wiele, A. van der, Dale, B.G., Williams, A.R.T., Kolb, F., Luzon, D.M., Smidt, A. & Wallace, M. (1995). State-of-the-art study on self-assessment. Total Quality Management, 7(4), 13-17.
    • Bertsch, H.B., Timmers, J.G., Wiele, A. van der & Williams, A.R.T. (1990). De economie van de kwaliteit. Tijdschrift voor het Economisch Onderwijs, 37-40.
  • Doctoral thesis
    • Wiele, A. van der (1998, Juni 11). BEYOND FADS: Management fads and organisational change with reference to quality management. Erasmus University Rotterdam (213 pag.) (Delft: Eburon Publishers). Prom./coprom.: A.R.T. Williams & Prof. B.G. Dale.
Recognitions (9)
  • Editorial position (5)
    Journal Synaps
    Role Editorial Board
    Start date 01-01-2007

    Journal The International Journal of Quality and Reliability Management
    Role Editor in Chief
    Start date 01-01-2008

    Journal Managing Service Quality
    Role European Editor
    Start date 01-01-2003

    Journal Asigurarea Calitatii
    Role Associate Editor
    Start date 01-01-2009

    Journal Service Business
    Role Editorial Board
    Start date 01-01-2007

  • Side position (4)
    Name organisation International Journal of Quality and Reliability Management
    Role Editor
    Start date 01-01-2006
    Additional information Editorship together with Professor Christian Madu. Agreement with current and previous head of department that financial rewards are directly paid to my private account.

    Name organisation ISBW
    Role member of examcommittee
    Start date 01-10-2009
    Wage earning nee

    Name organisation Synaps
    Role member of editorial board
    Start date 01-01-2000
    Wage earning nee

    Name organisation Dutch Academy for Quality (DAQ)
    Role member
    Start date 01-01-2007
    Wage earning nee

Events (3)
May 2, 2011 Supply Chain Management in Australia: Past Present and Future Challenges
  ERIM Research Seminar | Organisational Behaviour & HRM

Jun 28, 2007 Barriers to the Improvement of Organizational Safety Culture
  ERIM Research Seminar | Organisational Behaviour & HRM

Sep 28, 2006 Double Seminar on Quality Management Research in Australia
  ERIM Research Seminar | Organisational Behaviour & HRM

Visiting address
Office: T10-59
Burgemeester Oudlaan 50
3062 PA, Rotterdam
Netherlands
Postal address
Postbus 1738
3000 DR, Rotterdam
Netherlands
 

Work in progress

  • Iwaarden, J.D. van, Williams, A.R.T., Eldridge, S. & Wiele, A. van der (2014). Management control systems for business processes in uncertain environments. The International Journal of Quality and Reliability Management, 30.

Latest publication

Wiele, A. van der, Iwaarden, J.D. van, Eldridge, S. & Williams, A.R.T. (2012). Management Control in Uncertainty. In D. Vrontis, Y. Weber, R. Kaufmann & S. Tarba (Eds.), Building New Business Models For Success Through Competitiveness and Responsibility (pp. 1592-1601). EuroMed Press.

Latest book

Managing Quality; Fifth Edition

Barrie Dale, Ton van der Wiele and Jos van Iwaarden Managing Quality, Fifth Edition is an essential…

Latest news

Henk de Vries investigates impact of management system standards for BSI British Standards

BSI British Standards and Henk de Vries started a research project on the impact of three international standards for management systems: ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 27001…

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