When the resource impoverished are most vulnerable: The Regulation of Emotions at Work over time.


Anya Johnson
Anya Johnson
  • Speaker
The University of Sydney Business School, University of Sydney
Helena Nguyen
Helena Nguyen
  • Speaker
The University of Sydney Business School, University of Sydney

Event Information

Type
Research Seminar
Programme
Organisational Behaviour & HRM
Date
Tue. 12 Sep. 2017
Contact
Meir Shemla
Time
12:00-13:00
Location
T10-67


Abstract

Employees' emotions are highly dynamic and the need to regulate emotions in the workplace, particularly in the service sector, is a significant workplace demand. Employees' use of emotion regulation strategies have been shown to have wide ranging employee outcomes, from burnout, to absenteeism and service performance. Yet, many of these findings and theories are based on cross-sectional research which is inadequate for capturing the underlying dynamics of emotional processes. There is also a lack of research on how individuals draw on their own internal resources to sustain their capacity to engage in emotionally demanding situations. We present research on the processes by which emotions at work emerge and unfold across different time frames in a highly challenging work context, that is, within hospitals with the focus on nurses providing patient care.

Meir Shemla
  • Coordinator