When the resource impoverished are most vulnerable: The Regulation of Emotions at Work over time.



Employees' emotions are highly dynamic and the need to regulate emotions in the workplace, particularly in the service sector, is a significant workplace demand. Employees' use of emotion regulation strategies have been shown to have wide ranging employee outcomes, from burnout, to absenteeism and service performance. Yet, many of these findings and theories are based on cross-sectional research which is inadequate for capturing the underlying dynamics of emotional processes. There is also a lack of research on how individuals draw on their own internal resources to sustain their capacity to engage in emotionally demanding situations. We present research on the processes by which emotions at work emerge and unfold across different time frames in a highly challenging work context, that is, within hospitals with the focus on nurses providing patient care.