Me, Us and the others: the impact of patterns of workplace identification on conflict



The impact of workplace identification on work-related outcomes is well-established, with evidence finding that identification influences a range of work behaviors and attitudes from motivation and performance to wellbeing and satisfaction.  However few studies have focused on the impact of patterns of workplace identification on group and inter-group dynamics. In this talk I will present a model of identification patterns, predicting how different workplace identity orientations may impact upon interpersonal relations. I will then present findings of a longitudinal field study in which this model is tested. This study, which is based on the identification of military personnel, provides compelling evidence in support of the model, indicating that patterns of attachment to individual, subgroup and super-ordinate targets have a significant impact on interpersonal conflict among organizational members. The implications of this research for organizational practice and future research directions will be discussed.
Contact information:
Gabriele Jacobs