Netspar mini-conference: Supporting Consumer Pension Decision Making Online



In recent years the call for more flexible pension arrangements has increased in the Netherlands. At the same time individuals are encouraged to enhance their regular pensions with additional, more personal financial arrangements.

With this increased flexibility and the availability of a greater diversity in financial pension products, consumers are potentially better off as they have more opportunities to find a product that matches their own individual specific needs. At the same time however, the question arises whether consumers are capable to act on this potential welfare gain because of the high complexity of the decisions that they face. Pension product providers are also challenged to provide sufficient information to individuals to make informed decisions.

The objective of this mini conference is to present recent research on interactive decisions aids and web site design and to support consumer pension decision making online. Daniel Goldstein (Yahoo! Research and London Business School) and Gerald Häubl (University of Alberta), both international experts in the field will present their most recent work, and the latest results from the Netspar theme “Supporting Consumer Pension Decision Making Online” will also be presented.

Erasmus University Rotterdam, Woudestein campus, M-Building, Room M 2-11.

12.30 Coffee and registration
13.00 Welcome (Benedict Dellaert, Erasmus University Rotterdam)
13.10 Increasing Saving Behavior by Showing People the Face of Their Future Self,
Daniel Goldstein, Yahoo! Research and London Business School
14.10 The Ironic Effect of Product Recommendations on Consumer Satisfaction with Chosen Alternatives,
Gerald Häubl, Alberta Business School, University of Alberta
15.10 Coffee break

Supporting Consumer Pension Decision Making Online – Selected project results
Savings Adequacy Uncertainty: Driver or Obstacle to Increase Pension Contributions? Ron van Schie

Effects of Choice Set Complexity and Product Knowledge on Website Conversion,
Dimitris Tsekouras

Meeting Consumer Risk Preferences by Debiased Investment Advice,
Bas Donkers, Carlos Lourenço

17.00 – 17.30 Drinks
Contact information:
Prof.Dr.Ir. Benedict Dellaert