Prof. dr. B. (Bas) Donkers

Bas Donkers is a professor of marketing research at the Erasmus School of Economics. His research examines consumer decision-making from a behavioural perspective and relies on the use of advanced quantitative analyses as well as various advanced market research techniques to establish new and ground breaking insights in the field. He has published articles in the leading journals in the field including the Journal of Marketing Research and Marketing Science.
Publications (73)
Key Publications (4)
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B.G.C. Dellaert, S.B. Shu, T.A. Arentze, T. Baker, K. Diehl, B. Donkers, N.J. Fast, G. Haubl, H. Johnson, U.R. Karmarkar, H. Oppewal, B.H. Schmitt, J. Schroeder, S.A. Spiller & M. Steffel (2020). Consumer Decisions with Artificially Intelligent Voice Assistants. Marketing Letters, 31 (4), 335-347. doi: 10.1007/s11002-020-09537-5
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S. Lim, B. Donkers, P. van Dijl & B.G.C. Dellaert (2020). Digital customization of consumer investments in multiple funds: virtual integration improves risk–return decisions. Journal of the Academy of Marketing Science. doi: 10.1007/s11747-020-00740-4
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B. Donkers, B.G.C. Dellaert, R.M. Waisman & G. Haubl (2020). Preference Dynamics in Sequential Consumer Choice with Defaults. Journal of Marketing Research, 57 (6), 1096-1112. doi: 10.1177/0022243720956642
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B.J.D. Jacobs, B. Donkers & D. Fok (2016). Model-based Purchase Predictions for Large Assortments. Marketing Science, 35 (3), 389-404. doi: 10.1287/mksc.2016.0985
Articles (62)
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T.L.J. Broekhuizen, O. Emrich, M.J. Gijsenberg, B. Donkers, M. Broekhuis & L.M. Sloot (2021). Digital platform openness: Drivers, dimensions and outcomes. Journal of Business Research, 122, 902-914. doi: 10.1016/j.jbusres.2019.07.001
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S. Lim, B. Donkers, P. van Dijl & B.G.C. Dellaert (2020). Digital customization of consumer investments in multiple funds: virtual integration improves risk–return decisions. Journal of the Academy of Marketing Science. doi: 10.1007/s11747-020-00740-4
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J. Veldwijk, J. Viberg Johansson, B. Donkers & E.W. de Bekker - Grob (2020). Mimicking Real-Life Decision Making in Health: Allowing Respondents Time to Think in a Discrete Choice Experiment. Value in Health, 23 (7), 945-952. doi: 10.1016/j.jval.2020.02.014
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E.W. de Bekker - Grob, B. Donkers, M. Bliemer, J. Veldwijk & J. Swait (2020). Can healthcare choice be predicted using stated preference data? Social Science & Medicine, 246:112736. doi: 10.1016/j.socscimed.2019.112736
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M.F. Jonker, B. Donkers, L. Goossens, R. Hoefman, L. Jabbarian, E.W. de Bekker - Grob, M. Versteegh, G. Harty & S. Wong (2020). Summarizing Patient Preferences for the Competitive Landscape of (Multiple Sclerosis) Treatment Options. Medical Decision Making, 40 (2), 198-211. doi: 10.1177/0272989X19897944
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D. Tsekouras, B.G.C. Dellaert, A.C.D. Donkers & G. Haubl (2020). Product Set Granularity and Consumer Response to Recommendations. Journal of the Academy of Marketing Science, 48 (2), 186-202. doi: 10.1007/s11747-019-00682-6
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C.J.S. da Lourenço, B.G.C. Dellaert & A.C.D. Donkers (2020). Whose Algorithm Says So: The Relationships Between Type of Firm, Perceptions of Trust and Expertise, and the Acceptance of Automated Financial Advice. Journal of Interactive Marketing, 49, 107-124. doi: 10.1016/j.intmar.2019.10.003
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B. Donkers, B.G.C. Dellaert, R.M. Waisman & G. Haubl (2020). Preference Dynamics in Sequential Consumer Choice with Defaults. Journal of Marketing Research, 57 (6), 1096-1112. doi: 10.1177/0022243720956642
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B.G.C. Dellaert, S.B. Shu, T.A. Arentze, T. Baker, K. Diehl, B. Donkers, N.J. Fast, G. Haubl, H. Johnson, U.R. Karmarkar, H. Oppewal, B.H. Schmitt, J. Schroeder, S.A. Spiller & M. Steffel (2020). Consumer Decisions with Artificially Intelligent Voice Assistants. Marketing Letters, 31 (4), 335-347. doi: 10.1007/s11002-020-09537-5
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L. Goossens, M.F. Jonker, M. Rutten-van Molken, M.R.S. Boland, A.H.M. Slok, P.L. Salome, O. van Schayck, J. van Veen, E.A. Stolk, B. Donkers, G.M. Asijee, G. van Breukelen, N. Chavannes, P.N. Dekhuijzen, S. Holverda, H.A.M. Kerstjens, D. Kotz, T. van der Molen & M. Twellaar (2019). The Fold-in, Fold-out Design for DCE Choice Tasks: Application to Burden of Disease. Medical Decision Making, 39 (4), 450-460. doi: 10.1177/0272989x19849461
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E.W. de Bekker-Grob, J. Swait, H.T. Kassahun, M. Bliemer, M.F. Jonker, J. Veldwijk, K. Cong, J.M. Rose & B. Donkers (2019). Are Healthcare Choices Predictable? The Impact of Discrete Choice Experiment Designs and Models. Value in Health, 22 (9), 1050-1062. doi: 10.1016/j.jval.2019.04.1924
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M.F. Jonker, B. Donkers, E.W. de Bekker - Grob & E.A. Stolk (2019). Attribute level overlap (and color coding) can reduce task complexity, improve choice consistency, and decrease the dropout rate in discrete choice experiments. Health Economics, 28 (3), 350-363. doi: 10.1002/hec.3846
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V.R. Soekhai, C.L. Whichello, B. Levitan, J. Veldwijk, C.A. Pinto, B. Donkers, I. Huys, E. van Overbeeke, J. Juhaeri & E.W. de Bekker - Grob (2019). Methods for exploring and eliciting patient preferences in the medical product lifecycle: a literature review. Drug Discovery Today, 24 (7), 1324-1331. doi: 10.1016/j.drudis.2019.05.001
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L.M.A. Goossens, M.F. Jonker, M.P.M.H. Rutten - van Molken, M. Boland, A.H.M. Slok, P. Salomé, C.P. van Schayck & B. Donkers (2019). The fold-in-fold-out design for DCE choice tasks: application to burden of disease. Medical Decision Making, 39 (4), 450-460. doi: 10.1177/0272989X19849461 [go to publisher's site]
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M.F. Jonker, B. Donkers, E.W. de Bekker - Grob & E.A. Stolk (2018). Advocating a Paradigm Shift in Health-State Valuations: The Estimation of Time-Preference Corrected QALY Tariffs. Value in Health, 21 (8), 993-1001. doi: 10.1016/j.jval.2018.01.016
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E.W. de Bekker - Grob, J. Veldwijk, M.F. Jonker, B. Donkers, J. Huisman, S. Buis, J. Swait, E. Lancsar, C. Witteman, G.J. Bonsel & P.J.E. Bindels (2018). The impact of vaccination and patient characteristics on influenza vaccination uptake of elderly people: A discrete choice experiment. Vaccine, 36 (11), 1467-1476. doi: 10.1016/j.vaccine.2018.01.054
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S. Wendel, B.G.C. Dellaert & B. Donkers (2018). Life Cycle Option Value The value of consumer flexibility in planning for retirement. In Design paper 106. Tilburg: Netspar
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B.G.C. Dellaert, J. Swait, W. Adamowicz, T.A. Arentze, E. Bruch, E. Cherchi, C.G. Chorus, B. Donkers, F. Feinberg, A.A.J. Marley & L. Salisbury (2018). Individuals’ Decisions in the Presence of Multiple Goals. Customer Needs and Solutions, 5 (1), 51-64. doi: 10.1007/s40547-017-0071-1
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M.F. Jonker, B. Donkers, E.W. de Bekker - Grob & E.A. Stolk (2018). Effect of Level Overlap and Color Coding on Attribute Non-attendance in Discrete Choice Experiments. Value in Health, 21 (7), 767-771. doi: 10.1016/j.jval.2017.10.002
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S. Lim, M.F. Jonker, M. Oppe, B. Donkers & E.A. Stolk (2018). Severity-Stratified Discrete Choice Experiment Designs for Health State Evaluations. Pharmacoeconomics (Print), 36 (11), 1377-1389. doi: 10.1007/s40273-018-0694-6
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M.F. Jonker, A.E. Attema, B. Donkers, E.A. Stolk & M.M. Versteegh (2017). Are Health State Valuations from the General Public Biased? A Test of Health State Reference Dependency Using Self-assessed Health and an Efficient Discrete Choice Experiment. Health Economics, 26 (12), 1534-1547. doi: 10.1002/hec.3445
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B. Donkers, M. van Diepen & P.H.B.F. Franses (2017). Do charities get more when they ask more often? Evidence from a unique field experiment. Journal of Behavioral and Experimental Economics, 66, 58-65. doi: 10.1016/j.socec.2016.05.006
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L.M.A. Goossens, M.P.M.H. van Molken, M.R.S. Boland, B. Donkers, M.F. Jonker, A.H.M. Slok, Ph.L. Salome, C.P. van Schayck, J.C.C.M. in 't Veen & E.A. Stolk (2017). ABC Index: quantifying experienced burden of COPD in a discrete choice experiment and predicting costs. BMJ Open, 7 (12). doi: 10.1136/bmjopen-2017-017831.
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B.J.D. Jacobs, B. Donkers & D. Fok (2016). Model-based Purchase Predictions for Large Assortments. Marketing Science, 35 (3), 389-404. doi: 10.1287/mksc.2016.0985
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R. van Schie, B.G.C. Dellaert & B. Donkers (2015). Promoting Later Planned Retirement: Construal Level Intervention Impact Reverses with Age. Journal of Economic Psychology, 50, 124-131. doi: 10.1016/j.joep.2015.06.010
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E.W. de Bekker-Grob, A.C.D. Donkers, M.F. Jonker & E.A. Stolk (2015). Sample Size Requirements for Discrete-Choice Experiments in Healthcare: a Practical Guide. The patient: Patient-Centered Outcomes Research, 8 (5), 373-384. doi: 10.1007/s40271-015-0118-z
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M.F. Jonker, B. Donkers, B. Chaix, F.J. van Lenthe, A. Burdorf & J.P. Mackenbach (2015). Estimating the Impact of Health-related Behaviors on Geographic Variation in Cardiovascular Mortality A New Approach Based on the Synthesis of Ecological and Individual-level Data. Epidemiology, 26 (6), 888-897. doi: 10.1097/EDE.0000000000000378
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L.M.A. Goossens, C.M.A. Utens, F.W. Smeenk, B. Donkers, C.P. van Schayck & M.P.M.H. Rutten - van Molken (2014). Should I stay or should I go home? A latent class analysis of a discrete choice experiment on hospital-at-home. Value in Health, 17 (5), 588-596. doi: 10.1016/j.jval.2014.05.004
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M.F. Jonker, F.J. van Lenthe, B. Donkers, J.P. Mackenbach & A. Burdorf (2014). The effect of urban green on small-area (healthy) life expectancy. Journal of Epidemiology and Community Health, 68 (10), 999-1002. doi: 10.1136/jech-2014-203847
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M.F. Jonker, P. Congdon, F.J. van Lenthe, B. Donkers, A. Burdorf & J.P. Mackenbach (2013). Small-area health comparisons using health-adjusted life expectancies: A Bayesian random-effects approach. Health & Place, 23 (September), 70-78. doi: 10.1016/j.healthplace.2013.04.003
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M.F. Jonker, F.J. van Lenthe, B. Donkers, P. Congdon, A. Burdorf & J.P. Mackenbach (2013). The impact of nursing homes on small-area life expectancies. Health & Place, 19 (January), 25-32. doi: 10.1016/j.healthplace.2012.09.012
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E.W. de Bekker-Grob, J.M. Rose, B. Donkers, M.L. Essink-Bot, C.H. Bangma & E.W. Steyerberg (2013). Men's preferences for prostate cancer screening: a discrete choice experiment. British Journal of Cancer, 108 (3), 533-541. doi: 10.1038/bjc.2013.5
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E.W. de Bekker-Grob, M. Bliemer, B. Donkers, M.L. Essink-Bot, I.J. Korfage, M.J. Roobol-Bouts, C.H. Bangma & E.W. Steyerberg (2013). Patients' and urologists' preferences for prostate cancer treatment: a discrete choice experiment. British Journal of Cancer, 109 (3), 633-640. doi: 10.1038/bjc.2013.370
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B.G.C. Dellaert, B. Donkers & A. van Soest (2012). Complexity Effects in Choice Experiment-Based Models. Journal of Marketing Research, 49 (3), 424-434. doi: 10.1509/jmr.09.0315
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R. van Schie, A.C.D. Donkers & B.G.C. Dellaert (2012). Saving Adequacy Uncertainty: Driver or Obstacle for Retirement Decision Making? Journal of Economic Psychology, 33 (4), 882-896. doi: 10.1016/j.joep.2012.04.004
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M.F. Jonker, F.J. van Lenthe, P.D. congdon, B. Donkers, A. Burdorf & J.P. Mackenbach (2012). Comparison of Bayesian Random-Effects and Traditional Life Expectancy Estimations in Small-Area Applications. American Journal of Epidemiology, 176 (10), 929-937. doi: 10.1093/aje/kws152
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N.M. Almeida Camacho, B. Donkers & S. Stremersch (2011). Predictably Non-Bayesian: Quantifying Salience Effects in Physician Learning about Drug Quality. Marketing Science, 30 (2), 305-320. doi: 10.1287/mksc.1100.0624
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L.H.H.M. Boonen, B. Donkers & F.T. Schut (2011). Channeling consumers to preferred providers and the impact of status-quo bias: does type of provider matter? Health Services Research, 46 (2), 510-530. doi: 10.1111/j.1475-6773.2010.01196.x
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E.W. de Bekker-Grob, L. Hol, B. Donkers, L. van Dam, J.D.F. Habbema, M.E. van Leerdam, E.J. Kuipers, M.L. Essink-Bot & E.W. Steyerberg (2010). Labeled versus Unlabeled Discrete Choice Experiments in Health Economics: An Application to Colorectal Cancer Screening. Value in Health, 13 (2), 315-323. doi: 10.1111/j.1524-4733.2009.00670.x
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V. Kumar, L. Aksoy, B. Donkers, R. Venkatesan, T. Wiesel & S. Tillmanns (2010). Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value. Journal of Service Research, 13 (3), 287-319. doi: 10.1177/1094670510375602
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G. Haeubl, B.G.C. Dellaert & B. Donkers (2010). Tunnel Vision: Local Behavioral Influences on Consumer Decisions in Product Search. Marketing Science, 29 (3), 438-455. doi: 10.1287/mksc.1090.0525
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E.W. de Bekker-Grob, R. Hofman, B. Donkers, M. van Ballegooijen, T.J.M. Helmerhorst, H. Raat & I.J. Korfage (2010). Girls' preferences for HPV vaccination: A discrete choice experiment. Vaccine, 28 (41), 6692-6697. doi: 10.1016/j.vaccine.2010.08.001
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Y. Li, B. Donkers & B. Melenberg (2010). The econometric analysis of microscopic simulation models. Quantitative Finance, 10 (10), 1187-1201. doi: 10.1080/14697680903460176 [go to publisher's site]
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L. Hol, E.W. de Bekker-Grob, L. van Dam, B. Donkers, E.J. Kuipers, J.D.F. Habbema, E.W. Steyerberg, M.E. van Leerdam & M.L. Essink-Bot (2010). Preference for Colorectal Cancer Screening Strategies; a Discrete Choice Experiment. British Journal of Cancer, 102 (6), 972-980. doi: 10.1038/sj.bjc.6605566
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M.E. Kruijshaar, M.L. Essink-Bot, B. Donkers, C.W.N. Looman, P.D. Siersema & E.W. Steyerberg (2009). A labelled discrete choice experiment adds realism to the choices presented: preferences for surveillance tests for Barrett esophagus. BMC Medical Research Methodology, 9 (1), 31-10. doi: 10.1186/1471-2288-9-31
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L.H.H.M. Boonen, F.T. Schut, B. Donkers & A.H.E. Koolman (2009). Which preferred providers are really preferred? Effectiveness of insurers' channeling incentives on pharmacy choice. International Journal of Health Care Finance and Economics, 9 (4), 347-366. doi: 10.1007/s10754-009-9055-5 [go to publisher's site]
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M. van Diepen, B. Donkers & P.H.B.F. Franses (2009). Does Irritation Induced by Charitable Direct Mailings Reduce Donations? International Journal of Research in Marketing, 26 (3), 180-188. doi: 10.1016/j.ijresmar.2009.03.007
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B. Donkers, M. van Diepen & P.H.B.F. Franses (2009). Dynamic and Competitive Effects of Direct Mailings: A Charitable Giving Application. Journal of Marketing Research, 46 (1), 120-133. doi: 10.1509/jmkr.46.1.120
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B. Donkers & M. Schafgans (2008). Estimation and Specification of Semiparametric Multiple Index Models. Econometric Theory, 24 (6), 1584-1606. doi: 10.1017/S0266466608080626
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B. Donkers, P.C. Verhoef & M.G. de Jong (2007). Modeling CLV: A test of competing models in the insurance industry. Quantitative Marketing and Economics, 5 (2), 163-190. doi: 10.1007/s11129-006-9016-y
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P.C. Verhoef, F. Langerak & B. Donkers (2007). Understanding brand and dealer retention in the new car market: The moderating role of brand tier. Journal of Retailing, 83 (1), 97-113. doi: 10.1016/j.jretai.2006.10.007
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B. Donkers, R. Paap, J.J. Jonker & P.H.B.F. Franses (2006). Deriving Target Selection Rules from Endogenously Selected Samples. Journal of Applied Econometrics, 21 (5), 549-562. doi: 10.1002/jae.858 [go to publisher's site]
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P.C. Verhoef & B. Donkers (2005). The effect of acquisition channels on customer loyalty and cross-buying. Journal of Interactive Marketing, 19 (2), 31-43. doi: 10.1002/dir.20033
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B.L.K. Vroomen, B. Donkers, P.C. Verhoef & P.H.B.F. Franses (2005). Selecting Profitable Customers for Complex Services on the Internet. Journal of Service Research, 8 (1), 37-47. doi: 10.1177/1094670505276681
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B. Donkers, P.H.B.F. Franses & P.C. Verhoef (2003). Selective Sampling for Binary Choice Models. Journal of Marketing Research, 40 (4), 492-497. doi: 10.1509/jmkr.40.4.492.19395 [go to publisher's site]
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E. Verwaal & B. Donkers (2003). Customs-related transaction costs, firm size and international trade intensity. Small Business Economics, 21 (3), 257-271. doi: 10.1023/A:1025702520091
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E. Verwaal & B. Donkers (2002). Firm size and export intensity: solving a empirical puzzle. Journal of International Business Studies, 33 (3), 603-613.
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P.C. Verhoef, P.H.B.F. Franses & B. Donkers (2002). Changing perceptions and changing behavior in customer relationships. Marketing Letters, 13 (2), 121-134. doi: 10.1023/A:1016093819299
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B. Donkers, B. Melenberg & A. van Soest (2001). Estimating risk attitudes using lotteries: a large sample approach. Journal of Risk and Uncertainty, 22 (2), 165-195. doi: 10.1023/A:1011109625844
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P.C. Verhoef & B. Donkers (2001). Predicting customer potential value: an application to the insurance industry. Decision Support Systems, 32 (2), 189-199. doi: 10.1016/S0167-9236(01)00110-5
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B. Donkers & A. van Soest (1999). Subjective measure of household preferences and financial decision. Journal of Economic Psychology, 20, 613-642.
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M. Das & B. Donkers (1999). How certain are Dutch households about future income? An empirical analysis. The Review of Income and Wealth, 45, 325-338.
Doctoral Thesis
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B. Donkers (2000, juni 30). Subjective information in economic decision making. Tilburg University (202 pag.) (Amsterdam: Thela Thesis) Prom./coprom.: prof.dr. A.H.O. van Soest.
Inaugural Speech
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B. Donkers (2013). The customer cannot choose. (2013, april 12). Rotterdam: Erasmus Research Institute of Management
Professional Publications (9)
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S. Wendel, M. Dai, B. Donkers & B.G.C. Dellaert (2016). Consumer Retirement Planning over the Life Cycle: Normative and Behavioral Perspectives on Assisting Consumer Decision-Making. In Netspar Survey Paper 48
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B.G.C. Dellaert, B. Donkers, M. Turlings, T.B.M. Steenkamp & E. Vermeulen (2016). Naar een nieuwe aanpak voor risicoprofielmeting voor deelnemers in pensioenregelingen. (Extern rapport, Netspar Design Papers, no 49). Tilburg: Netspar
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A.C.D. Donkers, C.J. da Silva Lourenço, D.G. Goldstein & B.G.C. Dellaert (2014). The Distribution Builder: An Interactive Online Tool to Support Consumers in Financial Investment and Pension Decisions. In A.E. Bronner & et al. (Eds.), Ontwikkelingen in het Marktonderzoek: Jaarboek 2014 MarktOnderzoekAssociatie (pp. 217-227). Haarlem: Spaar en Hout
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B. Donkers (2013). De consument kan niet kiezen. Tijdschrift voor Marketing, juni 2013, 44-45.
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M. Van Diepen, B. Donkers & P.H.B.F. Franses (2011). Stijgen de inkomsten van goede doelen als ze vaker om een gift vragen? Inzichten van een veldexperiment. Ontwikkelingen in het Marktonderzoek / Jaarboek MOA, 2011 (5), 81-96.
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M. van Diepen, B. Donkers & P.H.B.F. Franses (2006). Dynamic and Competitive Effects of Direct Mailings. (Intern rapport, ERIM Report Series, no 050-MKT). 3000 DR Rotterdam: ERIM
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B. Donkers, P.H.B.F. Franses & P.C. Verhoef (2003). Steekproeftrekking bij Onderzoek naar Zeldzame Uitkomsten. In A A (Ed.), Jaarboek Marktonderzoek Associatie (pp. 221-231). A: A
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P.C. Verhoef, B. Donkers & C.H. de Vos van Steenwijk (2002). Telecombedrijven moeten werken aan klantwaarde. Marketing Tribune, 42, 10-11.
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B. Donkers & E. Verwaal (2001). Bedrijfskosten van douaneprocedures: analyse van een verborgen handelsbarrière. MAB, 75 (7/8), 314-320.
PhD Tracks (12)

- Role: Co-promotor
- PhD Candidate: Nuno Almeida Camacho
- Time frame: 2005 - 2011

- Role: Co-promotor
- PhD Candidate: Merel van Diepen
- Time frame: 2004 - 2009

- Role: Co-promotor
- PhD Candidate: Björn Vroomen
- Time frame: 2000 - 2006

- Role: Member Doctoral Committee
- PhD Candidate: Tim Benning
- Time frame: 2007 - 2011

- Role: Member Doctoral Committee
- PhD Candidate: Dimitrios Tsekouras
- Time frame: 2006 - 2012

- Role: Daily Supervisor
- PhD Candidate: Ron van Schie
- Time frame: 2008 - 2017

- Role: Member Doctoral Committee
- PhD Candidate: Wouter van den Berg
- Time frame: 2008 - 2014

- Role: Member Doctoral Committee
- PhD Candidate: Rumen Pozharliev
- Time frame: 2012 - 2017

- Role: Promotor
- PhD Candidate: Bruno Jacobs
- Time frame: 2012 - 2017

- Role: Co-promotor
- PhD Candidate: Luuk van Maasakkers
- Time frame: 2018 -

- Role: Promotor
- PhD Candidate: Paniz Gorji
- Time frame: 2017 -

- Role: Member Doctoral Committee
- PhD Candidate: Wei Li
- Time frame: 2009 -
Recognitions (4)
Editorial positions
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International Journal of Research in Marketing
Member Editorial Review Board
Organization Memberships (3)
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Econometric Society (ES)
Member Graduate Studies Committee
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American Marketing Association (AMA)
Member
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Institute for Operations Research and the Management Sciences (INFORMS)
Member
Events (32)
Awards (2)
- ERIM Top Article Junior Award (2017)
- Fellowship - ERIM postdoc programme (2002)
Address
Office: Tinbergen Building H15-06
Burgemeester Oudlaan 50
3062 PA Rotterdam
Postbus 1738
3000 DR Rotterdam
Netherlands