dr. Q. (Cynthia Qingxia ) Kong

Cynthia Qingxia  Kong
Rotterdam School of Management (RSM)
Erasmus University Rotterdam
Member ERIM
Field: Logistics & Information Systems
Affiliated since 2016

Dr. Qingxia Kong is an assistant professor of Operations Management at Rotterdam School of Management, Erasmus University Rotterdam. After completing her PhD at National University of Singapore, she worked as an assitant professor of Operations at Universidad Adolfo Ibanez, Santiago de Chile. She joined Erasmus University in 2016. Kong's research interests are healthcare operations management and behavioural operations. 


  • Academic (12)
    • Kong, Q., Riedewald, D., & Askari, M. (2021). Factors affecting portal usage among chronically ill patients during the COVID-19 pandemic in the Netherlands: Cross-sectional study. JMIR Human Factors, 8(3), [e26003]. https://doi.org/10.2196/26003

    • Kong, C., Li, S., Liu, N., Teo, C., & Yan, Z. (2020). Appointment Scheduling Under Time-Dependent Patient No-Show Behavior. Management Science, 66(8), 3480-3500. https://doi.org/10.1287/mnsc.2019.3366

    • Liu, P., Schmidt, M., Kong, C., Wagenaar, J., Yang, L., & Gao, Z. (2020). A Robust and Energy-Efficient Train Timetable for the Subway System. Transportation Research. Part C, Emerging Technologies, 121, [102822]. https://doi.org/10.1016/j.trc.2020.102822

    • Liu, Y., Kong, C., Wang, S., Zhong, L., & Van de Klundert, JJ. (2019). The impact of hospital attributes on patient choice for first visit: evidence from a discrete choice experiment in Shanghai, China. Health Policy and Planning, 35(3), 267-278. [czz159]. https://doi.org/10.1093/heapol/czz159

    • Kong, C., Granic, G., Lambert, NS., & Teo, CP. (2019). Judgment Error in Lottery Play: When the Hot-Hand Meets the Gambler's Fallacy. Management Science, 66(2), 844-862. https://doi.org/10.1287/mnsc.2018.3233

    • Liu, Y., Kong, C., & de Bekker - Grob, E. (2019). Public preferences for health care facilities in rural China: A discrete choice experiment. Social Science & Medicine, 237, [112396]. https://doi.org/10.1016/j.socscimed.2019.112396

    • Liu, Y., Kong, C., Yuan, S., & van de Klundert, J. (2018). Factors influencing choice of health system access level in China: A systematic review. PLoS One (online), 13(8), [e0201887]. https://doi.org/10.1371/journal.pone.0201887

    • Kong, C., Mondschein, S., & Pereira, A. (2018). Effectiveness of breast cancer screening policies in countries with medium-low incidence rates. Revista de Saude Publica, 52(7). https://doi.org/10.11606/S1518-8787.2018052000378

    • Kong, C., Lee, CY., Teo, CP., & Zheng, ZC. (2016). Appointment Sequencing: Why the Smallest-Variance-First Rule may Not Be Optimal. European Journal of Operational Research, 255(3), 809-821. https://doi.org/10.1016/j.ejor.2016.06.004

    • Kong, C., Lee, CY., Teo, CP., & Zheng, ZC. (2013). Scheduling Arrivals to a Stochastic Service Delivery System using Copositive Cones. Operations Research, 61(3), 711-726. https://doi.org/10.1287/opre.2013.1158

    • Chou, M., Kong, C., Teo, CP., & Zheng, H. (2009). Benford's Law and Number Selection in Fixed-Odds Numbers. Journal of Gambling Studies, 25(4), 503-521. https://doi.org/10.1007/s10899-009-9145-9

    • Kong, C., & Lu, Q. (2006). Demand Model of Stochastic Customer Choice and Its Application in Inventory Control. Logistics Research, 7, 127-130.

  • Academic (1)
    • Chou, M., Kong, C., Teo, CP., & Zheng, H. (2015). Managing Risk in Numbers Games: Benford’s Law and the Small-Number Phenomenon. In Steven J. Miller (Ed.), Benford's Law: Theory and Applications Princeton University Press.


Visiting address

Office: Mandeville Building T09-46
Burgemeester Oudlaan 50
3062 PA Rotterdam

Postal address

Postbus 1738
3000 DR Rotterdam