PhD Defence: Passengers, Information, and Disruptions
ERIM’s Evelien van der Hurk confronts issues related to disruptions in passenger rail and how information on digital passenger track record data can be used to improve service. Evelien maps the complex interactions among passengers and between passengers and schedules in order to detect points of intervention, of which the key forms are re-routing and route information updates. The resultant model was built on data provided by NS (Dutch Passenger Rail) and the Massachusetts Bay Transport Authority.