prof.dr.ir. H.W.G.M. (Eric) van Heck

Full Professor

Department of Technology and Operations Management

Rotterdam School of Management (RSM)

Erasmus University Rotterdam

Fellow ERIM

Field: Logistics & Information Systems

Affiliated since 1999

T: +31 10 4082029

E: eheck@rsm.nl

Eric van Heck is Professor of Information Management and Markets, Rotterdam School of Management, Erasmus University (RSM).

His research is at the interface of business and technology and concentrates on the role and impact of business architectures and digital platforms.

His work combines insights from different academic fields, such as economics, management science, information systems, and computer science, and helps to tackle complex business and societal challenges. He works on topics such as auction markets, data analytics, digital business & ecosystems, and digital work.

He is an active member of the Erasmus Center for Data Analytics and the Erasmus Center for Future Energy Business.

Research is carried out in collaboration with innovative companies and universities in Brazil, China, Europe, Indonesia, and USA. He led the Artificial Intelligence in the Floriculture Chain - iFlow project (2016 - 2020) in collaboration with Royal FloraHolland, Zentoo, and Wageningen University.

Professor van Heck teaches the executive courses "Leading Transformation in the Digital Economy" in the ECGL-RSM Advanced Leadership Program (Jakarta, Indonesia) and modules in the RSM open executive courses on "Leadership Challenges with Big Data" and "Digital Leadership and Change".

Professor van Heck is the co-author/co-editor of fourteen books, including Making Markets: How Firms Can Design and Profit from Online Auctions and Exchanges (Harvard Business Press, 2002) and Smart Business Networks (Springer, 2005).

Articles have appeared in academic journals such as Information Systems Research, Journal of Information Technology, Management Science, and MIS Quarterly and in business-oriented journals such as California Management Review, Harvard Business Review, and MISQ Executive.

His work received nominations and awards such as the ERIM Book Award 2004, the ERIM Impact Award 2010, the Literati Network Award for Excellence 2012, the Best Paper Award Nominee at CIST 2012 and 2013, the AIS Award for Best Conference Paper in IS Education 2015, and the Best Paper Award Nominee at ICIS 2017. In 2020, he received the AIS Sandra Slaughter Service Award, the AIS Technology Challenge Award, and the AIS Impact Award.

Indeed, Professor van Heck is an active member of the Association of Information Systems (AIS) community. He was the program co-chair of ECIS 2020 - the First Virtual Conference of AIS - and the program co-chair of ECIS 2013 in Utrecht, the track co-chair of the General IS track at ECIS 2019 in Stockholm, the track co-chair of the Economics and IS track at ICIS 2009 in Phoenix, ECIS 2011 in Helsinki, and ICIS 2012 in Orlando. He was the chairman of the doctoral consortium at ECIS 2008 in Galway, and faculty member of the doctoral consortium at ECIS 2007 in St.Gallen, and ICIS 2011 in Shanghai, and member of the 2014 AIS nomination committee.

His former roles include that of Chairman of the Department of Technology & Operations Management, Academic Director of the Business Information Management (BIM) MSc. program, and ERIM's Director of Doctoral Education.

He has been a Visiting Student at Cornell University (in 1982), twice a Visiting Scholar at New York University (in 1994 and 2019), and at MIT Center for Information Systems Research (CISR) (in 2009).

He has been a Visiting Professor at Aalto University School of Business (Helsinki, Finland) and the Ludwig-Maximilians University (Munich, Germany).

Currently, he is a Visiting Professor at Fundação Getulio Vargas (FGV) in São Paulo (Brazil).

He earned a BSc. degree (Land and Water Use), a MSc. degree (Majors in Land and Water Use and in Information Management, Minors in Operations Research and in Agricultural Economics) and a PhD degree (Information Systems) from Wageningen University.

Publications (121)

Key Publications (49)

E. Diniz, E. Siqueira & E. van Heck (2019). Taxonomy of Digital Community Currency Platforms. Information Technology for Development, 25 (1), 69-91. doi: 10.1080/02681102.2018.1485005
N. van der Meulen, P.J. van Baalen, E. van Heck & S. Mülder (2019). No Teleworker Is an Island: The Impact of Temporal and Spatial Separation along with Media Use on Knowledge Sharing Networks. Journal of Information Technology, 34 (3), 243-262. doi: 10.1177/0268396218816531 [go to publisher's site]
Y. Lu, A. Gupta, W. Ketter & E. van Heck (2019). Information Transparency in Business-to-Business Auction Markets: The Role of Winner Identity Disclosure. Management Science, 65 (9), 4261-4279. doi: 10.1287/mnsc.2018.3143 [go to publisher's site]
Y. Lu, A. Gupta, W. Ketter & E. van Heck (2019). Dynamic Decision Making in Sequential Business-to-Business Auctions: A Structural Econometric Approach. Management Science, 65 (8), 3853-3876. doi: 10.1287/mnsc.2018.3118 [go to publisher's site]
E. Avci Surucu, W. Ketter & E. van Heck (2018). Managing Electricity Price Modeling Risk via Ensemble Forecasting: The Case of Turkey. Energy Policy, 123 (December), 390-403. doi: 10.1016/j.enpol.2018.08.053
M. Wasesa, A. Stam & E. van Heck (2017). The Seaport Service Rate Prediction System: Using Drayage Truck Trajectory Data to Predict Seaport Service Rates. Decision Support Systems, 95 (March), 37-48. doi: 10.1016/j.dss.2016.11.008
Y. Lu, A. Gupta, W. Ketter & E. van Heck (2016). Exploring Bidder Heterogeneity in Multichannel Sequential B2B Auctions. MIS Quarterly, 40 (3), 645-662. doi: 10.25300/MISQ/2016/40.3.06 [go to publisher's site]
A. Khedhaouria, A.R. Thurik, C. Gurau & E. van Heck (2016). Customers’ Continuance Intention Regarding Mobile Service Providers: A Status Quo Bias Perspective. Journal of Global Information Management, 24 (4), 1-21. doi: 10.4018/JGIM.2016100101
S. Yang, T. Li & E. van Heck (2015). Information Transparency in Prediction Markets. Decision Support Systems, 78, 67-79. doi: 10.1016/j.dss.2015.05.009
M. Mocker, J.W. Ross & E. van Heck (2014). Transforming Royal Philips: Seeking Local Relevance While Leveraging Global Scale. In MIT Sloan CISR Working Paper No. 394, February 2014. Cambridge, USA: MIT Sloan Centre for Information Systems of Research (CISR)
A. Vermerris, M. Mocker & E. van Heck (2014). No time to waste: the role of timing and complementarity of alignment practices in creating business value in IT projects. European Journal of Information Systems, 23 (6), 629-654. doi: 10.1057/ejis.2013.11
G. van de Kaa, E. van Heck, H.J. de Vries, J. van den Ende & J. Rezaei (2014). Supporting Decision-Making in Technology Standards Battles Based on the Fuzzy Analytical Hierarchy Process. IEEE Transactions on Engineering Management, 61 (2), 336-348. doi: 10.1109/TEM.2013.2292579
Ting Li, R.J. Kauffman, E. van Heck, P.H.M. Vervest & B.G.C. Dellaert (2014). Consumer Informedness and Firm Information Strategy. Information Systems Research, 25 (2), 345-363. doi: 10.1287/isre.2014.0521
A.I. Nicolaou, M. Ibrahim & E. van Heck (2013). Information quality, trust, and risk perceptions in electronic data exchanges. Decision Support Systems, 54 (2), 986-996. doi: 10.1016/j.dss.2012.10.024
E. van Heck (2013). The five information technology blind spots of economists. RAE = Revista de Administracao de Empresas, 53 (3), 316-322.
E. van Heck, P.J. van Baalen, D. van der Meulen & M.P.A. van Oosterhout (2012). Achieving High Performance in a Mobile and Green Workplace: Lessons from Microsoft Netherlands. MIS Quarterly Executive, 11 (4), 175-188.
G. van de Kaa, J. van den Ende, H.J. de Vries & E. van Heck (2011). Factors for winning interface format battles: A review and synthesis of the literature. Technological Forecasting and Social Change, 78 (8), 1397-1411. doi: 10.1016/j.techfore.2011.03.011
E. Beulen, V. Tiwari & E. van Heck (2011). Understanding transition performance during offshore IT outsourcing. Strategic Outsourcing, 4 (3), 204-227. doi: 10.1108/17538291111185449
R.J. Kauffman, Ting Li & E. van Heck (2010). Business Network-Based Value Creation in Electronic Commerce. International Journal of Electronic Commerce, 15 (1), 113-143. doi: 10.2753/JEC1086-4415150105
E. van Heck & P.H.M. Vervest (2009). Smart Business Networks: Concept and Empirical Evidence,. Decision Support Systems, 47 (4), 275-276. doi: 10.1016/j.dss.2009.05.002
Ting Li, E. van Heck & P.H.M. Vervest (2009). Information Capability and Value Creation Strategy: Advancing Revenue Management Through Mobile Ticketing Technologies. European Journal of Information Systems, 18 (1), 38-51. doi: 10.1057/ejis.2009.1
E. van Heck (2009). The Next Generation Workplace, Research Briefing. MIT Sloan CISR Research Briefing, IX (nr9B), 1-4.
U.L. Radkevitch, E. van Heck & O.R. Koppius (2009). Portfolios of Buyer-Supplier Exchange Relationships in an Online Marketplace for IT Services. Decision Support Systems, 47 (4), 297-306. doi: 10.1016/j.dss.2009.05.007
S. Yang & E. van Heck (2009). The impact of multi-access technologies on consumer electronic auctions: a comparison of markets in China and the Netherlands. European Management Journal, 27 (1), 47-63. doi: 10.1016/j.emj.2008.07.001
J. Quariguasi Frota Neto, J.M. Bloemhof-Ruwaard, J.A.E.E. van Nunen & E. van Heck (2008). Designing and evaluating sustainable logistics networks. International Journal of Production Economics, 111 (2), 195-208. doi: 10.1016/j.ijpe.2006.10.014
C. Hilhorst, P.M.A. Ribbers, E. van Heck & M. Smits (2008). Using Dempster-Shafer theory and real options theory to assess competing strategies for implementing IT infrastructures: a case study. Decision Support Systems, 46 (1), 344-355. doi: 10.1016/j.dss.2008.07.006
E. van Heck & P.H.M. Vervest (2007). Smart business networks: how the network wins. Communications of the ACM, 50 (6), 28-37. doi: 10.1145/1247001.1247002
M. Pozzebon & E. van Heck (2006). Local Adaptations of Generic Application Systems: The Case of Veiling Holambra in Brasil. Journal of Information Technology, 21 (2), 73-85. doi: 10.1057/palgrave.jit.2000059
P.J. van Baalen, J.M. Bloemhof-Ruwaard & E. van Heck (2005). Knowledge Sharing in an Emerging Network of Practice: The Role of a Knowledge Portal. European Management Journal, 23 (3), 300-315. doi: 10.1016/j.emj.2005.04.008
C. Driedonks, S. Gregor, A. Wassenaar & E. van Heck (2005). Economic and social analysis of the adoption of B2B electronic marketplaces: a case study. International Journal of Electronic Commerce, 9 (3), 49-72.
L.F.J.M. Pau, P.H.M. Vervest, K. Preiss & E. van Heck (2005). Smart business networks (co-editors). Berlin: Springer Verlag
J. Vesa & E. van Heck (2005). Factors in Adopting Multi-access Technologies in Online Consumer Auction Markets in Finland. European Management Journal, 23 (2), 182-194. doi: 10.1016/j.emj.2005.02.007
L.F.J.M. Pau, P.H.M. Vervest, E. van Heck & K. Preiss (2005). Emergence of smart business networks. Journal of Information Technology, 19 (4), 228-233. doi: 10.1057/palgrave.jit.2000024
S. de Ruiter & E. van Heck (2004). The Impact of Multi-access Technologies on Consumer Electronic Auctions. European Management Journal, 22 (4), 377-392. doi: 10.1016/j.emj.2004.06.010
E. van Heck & A. Kambil (2004). Introduction to 'Innovative Auction Markets' Special Issue. Electronic Markets, 14 (3), 166-169.
O.R. Koppius, E. van Heck & M.J.J. Wolters (2004). The Importance of Product Representation Online Empirical Results and Implications for Electronic Markets. Decision Support Systems, 38 (2), 161-169. doi: 10.1016/S0167-9236(03)00097-6
A. Kambil & E. van Heck (2004). Making Markets, How Firms Can Design and Profit from Online Auctions and Exchanges, Chinese Translation. China: China Machine Press
E. van Heck, D.J.E. Delporte-Vermeiren & P.H.M. Vervest (2004). In Search of Margin in Business Networks - The European Patent Office. European Management Journal, 22 (2), 167-182. doi: 10.1016/j.emj.2004.01.013
M. Cunden & E. van Heck (2004). Bargaining Power and Information Technology in African-European Business Relationships Case of the Dutch Flower Auctions. European Management Journal, 22 (5), 573-587. doi: 10.1016/j.emj.2004.09.014
A. Kambil & E. van Heck (2002). Making Markets, How Firms Can Design and Profit from Online Auctions and Exchanges. Boston: Harvard Business School Press
L.P. Willcocks, E. van Heck & T. Kern (2002). The Winner's Curse in IT Outsourcing: Strategies for Avoiding Relational Trauma. California Management Review, 44 (2), 47-69.
E. van Heck (2001). Innovative Electronic Auctions in Supply and Demand Chains: Empirical research in the flower industry. Journal on Chain and Network Science, 1 (1), 65-76. doi: 10.3920/JCNS2001.x006
E. van Heck (2000). The cutting edge in auctions. Harvard Business Review, 78 (2), 18-19.
J. Palmer, J. Kallio, M. Tinnila, V.K. Tuunainen, E. van Heck & T. Saarinen (2000). Online grocery shopping around the world. Communications of the Association for Information Systems, 4 (3), ---.
E. van Heck & P.H.M. Vervest (1998). How should CIOs deal with web-based auctions? Communications of the ACM, 41 (7), 99-100.
A. Kambil & E. van Heck (1998). Reengineering the Dutch flower auctions: a framework for analyzing exchange organizations. Information Systems Research, 9 (1), 1-19. doi: 10.1287/isre.9.1.1
E. van Heck & P.M.A. Ribbers (1998). Introducing electronic auction systems in the dutch flower industry - a comparison of two initiatives. Wirtschaftsinformatik, 40 (3), 223-231.
E. van Heck & P.M.A. Ribbers (1997). Experiences with electronic auctions in the Dutch flower industry. Electronic Markets, 7 (4), 29-34.
E. van Heck (1993). Design Management of EDI Systems, published dissertation. Alphen a/d Rijn: Samsom BedrijfsInformatie

Articles (79)

H.M. Truong, A. Gupta, W. Ketter & H.W.G.M. van Heck (2020). The Declining Price Anomaly in B2B Sequential Multi-channel Auctions. In Workshop on Information Technologies and Systems (WITS). Munich, Germany
K. Valogianni, A. Gupta, W. Ketter, S. Sen & E. van Heck (2019). Multiple Vickrey Auctions for Sustainable Electric Vehicle Charging. In ICIS 2019 Proceedings
Y. Lu, A. Gupta, W. Ketter & E. van Heck (2019). Information Transparency in Business-to-Business Auction Markets: The Role of Winner Identity Disclosure. Management Science, 65 (9), 4261-4279. doi: 10.1287/mnsc.2018.3143 [go to publisher's site]
N. van der Meulen, P.J. van Baalen, E. van Heck & S. Mülder (2019). No Teleworker Is an Island: The Impact of Temporal and Spatial Separation along with Media Use on Knowledge Sharing Networks. Journal of Information Technology, 34 (3), 243-262. doi: 10.1177/0268396218816531 [go to publisher's site]
H.M. Truong, A. Gupta, W. Ketter & E. van Heck (2019). Understanding B2B Buyer Behavior in Multichannel Markets: How Posted Price Channel Affect Buyers’ Strategic Behavior in Auctions. In ICIS 2019 Proceedings
Y. Lu, A. Gupta, W. Ketter & E. van Heck (2019). Dynamic Decision Making in Sequential Business-to-Business Auctions: A Structural Econometric Approach. Management Science, 65 (8), 3853-3876. doi: 10.1287/mnsc.2018.3118 [go to publisher's site]
E. Diniz, E. Siqueira & E. van Heck (2019). Taxonomy of Digital Community Currency Platforms. Information Technology for Development, 25 (1), 69-91. doi: 10.1080/02681102.2018.1485005
H.M. Truong, A. Gupta, W. Ketter & H.W.G.M. van Heck (2019). Understanding B2B Buyer Behavior in Multi-channel Markets: How Posted Price Channel Affect Buyers Strategic Behavior in Auctions. In International Conference on Information Systems (ICIS). Munich, Germany
E. Avci Surucu, D.W. Bunn, W. Ketter & E. van Heck (2019). Agent-level determinants of price expectation formation in online double-sided auctions. Decision Support Systems, 124. doi: 10.1016/j.dss.2019.05.008
H.M. Truong, A. Gupta, W. Ketter & H.W.G.M. van Heck (2018). Integrating Posted price channel with B2B Sequential Dutch Auction System. In Conference on Information Systems and Technology (CIST). Phoenix, USA
E. Avci Surucu, W. Ketter & E. van Heck (2018). Managing Electricity Price Modeling Risk via Ensemble Forecasting: The Case of Turkey. Energy Policy, 123 (December), 390-403. doi: 10.1016/j.enpol.2018.08.053
M. Wasesa, A. Stam & E. van Heck (2017). The Seaport Service Rate Prediction System: Using Drayage Truck Trajectory Data to Predict Seaport Service Rates. Decision Support Systems, 95 (March), 37-48. doi: 10.1016/j.dss.2016.11.008
H.M. Truong, A. Gupta, W. Ketter & H.W.G.M. van Heck (2017). Effects of posted price channel on multi-channel Sequential Dutch auction system. In International Conference on Information Systems (ICIS). Seoul, South Korea
Y. Lu, A. Gupta, W. Ketter & E. van Heck (2016). Exploring Bidder Heterogeneity in Multichannel Sequential B2B Auctions. MIS Quarterly, 40 (3), 645-662. doi: 10.25300/MISQ/2016/40.3.06 [go to publisher's site]
A. Khedhaouria, A.R. Thurik, C. Gurau & E. van Heck (2016). Customers’ Continuance Intention Regarding Mobile Service Providers: A Status Quo Bias Perspective. Journal of Global Information Management, 24 (4), 1-21. doi: 10.4018/JGIM.2016100101
S. Yang, T. Li & E. van Heck (2015). Information Transparency in Prediction Markets. Decision Support Systems, 78, 67-79. doi: 10.1016/j.dss.2015.05.009
M. Mocker, J.W. Ross & E. van Heck (2014). Transforming Royal Philips: Seeking Local Relevance While Leveraging Global Scale. In MIT Sloan CISR Working Paper No. 394, February 2014. Cambridge, USA: MIT Sloan Centre for Information Systems of Research (CISR)
A. Vermerris, M. Mocker & E. van Heck (2014). No time to waste: the role of timing and complementarity of alignment practices in creating business value in IT projects. European Journal of Information Systems, 23 (6), 629-654. doi: 10.1057/ejis.2013.11
G. van de Kaa, E. van Heck, H.J. de Vries, J. van den Ende & J. Rezaei (2014). Supporting Decision-Making in Technology Standards Battles Based on the Fuzzy Analytical Hierarchy Process. IEEE Transactions on Engineering Management, 61 (2), 336-348. doi: 10.1109/TEM.2013.2292579
Ting Li, R.J. Kauffman, E. van Heck, P.H.M. Vervest & B.G.C. Dellaert (2014). Consumer Informedness and Firm Information Strategy. Information Systems Research, 25 (2), 345-363. doi: 10.1287/isre.2014.0521
A.I. Nicolaou, M. Ibrahim & E. van Heck (2013). Information quality, trust, and risk perceptions in electronic data exchanges. Decision Support Systems, 54 (2), 986-996. doi: 10.1016/j.dss.2012.10.024
E. van Heck (2013). The five information technology blind spots of economists. RAE = Revista de Administracao de Empresas, 53 (3), 316-322.
S. Brinkkemper, R. Batenburg, J. van Hillegersberg, E. van Heck, S. Spiekermann, R. Connolly & R. Helms (2013). ECIS 2013 Proceedings. In ECIS 2013 Proceedings. Utrecht: University of Utrecht
E. van Heck, P.J. van Baalen, D. van der Meulen & M.P.A. van Oosterhout (2012). Achieving High Performance in a Mobile and Green Workplace: Lessons from Microsoft Netherlands. MIS Quarterly Executive, 11 (4), 175-188.
G. van de Kaa, J. van den Ende, H.J. de Vries & E. van Heck (2011). Factors for winning interface format battles: A review and synthesis of the literature. Technological Forecasting and Social Change, 78 (8), 1397-1411. doi: 10.1016/j.techfore.2011.03.011
S.R. Koendjbiharie, O.R. Koppius, P.H.M. Vervest & E. van Heck (2011). An information-based view on the performance of dynamic business networks: theory and experimental evidence. In Academy of Management Annual Meeting. San Antonio, TX: Academy of Management
E. Beulen, V. Tiwari & E. van Heck (2011). Understanding transition performance during offshore IT outsourcing. Strategic Outsourcing, 4 (3), 204-227. doi: 10.1108/17538291111185449
R. Kauffman, Ting Li & E. van Heck (2010). A Theory of Informedness and Business Network Co-Production. In R. Sprague (Ed.), Proceedings of the 43th Hawaii International Conference on Systems Science. Los Alamitos, CA, USA: IEEE Computer Society Press
R.J. Kauffman, Ting Li & E. van Heck (2010). Business Network-Based Value Creation in Electronic Commerce. International Journal of Electronic Commerce, 15 (1), 113-143. doi: 10.2753/JEC1086-4415150105
E. van Heck & P.H.M. Vervest (2009). Smart Business Networks: Concept and Empirical Evidence,. Decision Support Systems, 47 (4), 275-276. doi: 10.1016/j.dss.2009.05.002
Ting Li, E. van Heck & P.H.M. Vervest (2009). Information Capability and Value Creation Strategy: Advancing Revenue Management Through Mobile Ticketing Technologies. European Journal of Information Systems, 18 (1), 38-51. doi: 10.1057/ejis.2009.1
A. Gupta, W. Ketter, E. van Heck & M. Wasesa (2009). Real-time support for auctioneers to determine optimal clock start for multi-unit sequential dutch auctions. In Eigth Workshop on e-Business. AIS
E. van Heck (2009). The Next Generation Workplace, Research Briefing. MIT Sloan CISR Research Briefing, IX (nr9B), 1-4.
U.L. Radkevitch, E. van Heck & O.R. Koppius (2009). Portfolios of Buyer-Supplier Exchange Relationships in an Online Marketplace for IT Services. Decision Support Systems, 47 (4), 297-306. doi: 10.1016/j.dss.2009.05.007
R. Kauffman, Ting Li, E. van Heck & P.H.M. Vervest (2009). Consumer Informedness and Resonance Marketing: An Empirical Test of The Hyperdifferentiation Hypothesis. In R. Sprague (Ed.), Proceedings of the 42th Hawaii International Conference on Systems Science. Los Alamitos, CA, USA: IEEE Computer Society Press
S. Yang & E. van Heck (2009). The impact of multi-access technologies on consumer electronic auctions: a comparison of markets in China and the Netherlands. European Management Journal, 27 (1), 47-63. doi: 10.1016/j.emj.2008.07.001
C. Hilhorst, P.M.A. Ribbers, E. van Heck & M. Smits (2008). Using Dempster-Shafer theory and real options theory to assess competing strategies for implementing IT infrastructures: a case study. Decision Support Systems, 46 (1), 344-355. doi: 10.1016/j.dss.2008.07.006
J. Quariguasi Frota Neto, J.M. Bloemhof-Ruwaard, J.A.E.E. van Nunen & E. van Heck (2008). Designing and evaluating sustainable logistics networks. International Journal of Production Economics, 111 (2), 195-208. doi: 10.1016/j.ijpe.2006.10.014
Ting Li, E. van Heck & P.H.M. Vervest (2008). Use and Impact of Mobile Ticketing Technologies for Revenue Management. In Academy of Management Meeting. Anaheim, CA, USA
W. Ketter, E. van Heck, R.A. Zuidwijk (2008). The Application of Intelligent Personalized Agents for Buyer Decision Empowerment at the Dutch Flower Auction. In WITS08. Paris, France
R. Kauffman, Ting Li, E. van Heck & P.H.M. Vervest (2008). Consumer Informedness and Information Technology: An Empirical Study of Heterogeneous Consumer Choice. In Twentieth Workshop on Information Systems and Economics. Paris, France
R. Kauffman, Ting Li, E. van Heck & P.H.M. Vervest (2008). A Multi-Method Approach to Integrate and Joint Optimize Service Attribute Bundles and Capacity Management. In Proceedings of the Eighteenth Annual Workshop on Information Technologies and Systems. Paris, France
E. van Heck & P.H.M. Vervest (2007). Smart business networks: how the network wins. Communications of the ACM, 50 (6), 28-37. doi: 10.1145/1247001.1247002
G. van de Kaa, H.J. de Vries, E. van Heck & J. van den Ende (2007). The Emergence of Standards: a Meta-analysis. In R.H. Sprague (Ed.), Proceedings of the Thirty-Nineth Annual Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society
M.P.A. van Oosterhout & E. van Heck (2007). Customer centric IS and the role of agility in public organizations An empirical study in the Netherlands. In Proceedings of the 6th Workshop on e-Business (WEB-2007). Montreal, canada
Ting Li, E. van Heck & P.H.M. Vervest (2007). Study of Network Structural Properties of Complex Dutch Railway Transportation Network. In Transportation Research Board 86th Annual Meeting. Washington DC, USA
Ting Li, E. van Heck & M. Fleischmann (2007). Understanding Dynamic Pricing in Public Transport: The Role of Smart Card Technology Adoption. In Academy of Management Meeting. Philadelphia, PA, USA
Ting Li, P.H.M. Vervest, E. van Heck & P. Rooijmans (2006). Improve Yield in Public Transport – A Focus on ICT Capability. In Proceeding of the IEEE International Conference on Service Operations and Logistics, and Informatics. Shanghai, China
Ting Li, F. Hofker, E. van Heck & P.H.M. Vervest (2006). Do Customers Respond to Differentiated Pricing in Public Transport? -- An Analysis of Behavioral Response Using Stated Preference Experiment. In Proceeding of the TRAIL Research Congress 2006. Rotterdam, NL
Ting Li, E. van Heck, P.H.M. Vervest, J. Voskuilen, F. Hofker & F. Jansma (2006). Passenger Travel Behavior Model in Railway Network Simulation. In Proceedings of the 38th Conference on Winter Simulation. Monterey, CA, USA: IEEE
U.L. Radkevitch, E. van Heck & O.R. Koppius (2006). Portfolios of Exchange Relationships: An Empirical Investigation of an Online IT Marketplace for Small Firms. Forthcoming in the proceedings of the International Conference of Information Systems (ICIS). In International Conference of Information Systems. Milwaukee
M. Pozzebon & E. van Heck (2006). Local Adaptations of Generic Application Systems: The Case of Veiling Holambra in Brasil. Journal of Information Technology, 21 (2), 73-85. doi: 10.1057/palgrave.jit.2000059
Ting Li, P.H.M. Vervest & E. van Heck (2005). Smart Card Technology in Transportation Industry -- A Yield Management Perspective. In Proceeding of the International Conference on Electronic Business. Hong Kong
P.J. van Baalen, J.M. Bloemhof-Ruwaard & E. van Heck (2005). Knowledge Sharing in an Emerging Network of Practice: The Role of a Knowledge Portal. European Management Journal, 23 (3), 300-315. doi: 10.1016/j.emj.2005.04.008
C. Driedonks, S. Gregor, A. Wassenaar & E. van Heck (2005). Economic and social analysis of the adoption of B2B electronic marketplaces: a case study. International Journal of Electronic Commerce, 9 (3), 49-72.
O.R. Koppius, W. Speelman, O. Stulp, B. Verhoef & E. van Heck (2005). Why are customers coming back to buy their airline tickets online? Theoretical explanantions and empirical evidence. In J.K. Lee (Ed.), Proceedings of the Seventh International Conference on Electronic Commerce. Xi'an, China
J. Vesa & E. van Heck (2005). Factors in Adopting Multi-access Technologies in Online Consumer Auction Markets in Finland. European Management Journal, 23 (2), 182-194. doi: 10.1016/j.emj.2005.02.007
L.F.J.M. Pau, P.H.M. Vervest, E. van Heck & K. Preiss (2005). Emergence of smart business networks. Journal of Information Technology, 19 (4), 228-233. doi: 10.1057/palgrave.jit.2000024
U.L. Radkevitch, E. van Heck & O.R. Koppius (2005). Buyer Commitment and Opportunism In An Electronic Market for IT Services. In Y. H. Tan (Ed.), Conference Proceedings of the 12th Research Symposium on Emerging Electronic Markets, September 2-3, 2005, Amsterdam, The Netherlands
E. van Heck & A. Kambil (2004). Introduction to 'Innovative Auction Markets' Special Issue. Electronic Markets, 14 (3), 166-169.
P.H.M. Vervest, E. van Heck, K. Preiss & L.F.J.M. Pau (2004). Introduction to Smart Business Networks. Journal of Information Technology, 19 (4), 225-227.
M. Cunden & E. van Heck (2004). Bargaining Power and Information Technology in African-European Business Relationships Case of the Dutch Flower Auctions. European Management Journal, 22 (5), 573-587. doi: 10.1016/j.emj.2004.09.014
O.R. Koppius, E. van Heck & M.J.J. Wolters (2004). The Importance of Product Representation Online Empirical Results and Implications for Electronic Markets. Decision Support Systems, 38 (2), 161-169. doi: 10.1016/S0167-9236(03)00097-6
S. de Ruiter & E. van Heck (2004). The Impact of Multi-access Technologies on Consumer Electronic Auctions. European Management Journal, 22 (4), 377-392. doi: 10.1016/j.emj.2004.06.010
E. van Heck, D.J.E. Delporte-Vermeiren & P.H.M. Vervest (2004). In Search of Margin in Business Networks - The European Patent Office. European Management Journal, 22 (2), 167-182. doi: 10.1016/j.emj.2004.01.013
S. Meij, L.F.J.M. Pau & E. van Heck (2003). Auctioning bulk Mobile messages. In H.Werthner V.Tschammer G.M. Giaglis (Ed.), The second international conference on Mobile Business (pp. 321-336). Wien: Oesterreichische Computer Gesellschaft(Austrian Computer soc
L.F.J.M. Pau, S. Meij & E. van Heck (2003). Auctioning bulk mobile messages: a performance evaluation. In Bezalel Gavish & Alex Bordetsky (Eds.), Proc. 11 th International Conference on telecommunications systems (pp. 204-224). Monterey,CA
E. van Heck (2002). How to Seize the Value of Online Auctions. European Business Forum, 3 (10), 63-65.
L.P. Willcocks, E. van Heck & T. Kern (2002). The Winner's Curse in IT Outsourcing: Strategies for Avoiding Relational Trauma. California Management Review, 44 (2), 47-69.
E. van Heck (2001). Innovative Electronic Auctions in Supply and Demand Chains: Empirical research in the flower industry. Journal on Chain and Network Science, 1 (1), 65-76. doi: 10.3920/JCNS2001.x006
E. van Heck (2000). The cutting edge in auctions. Harvard Business Review, 78 (2), 18-19.
J. Palmer, J. Kallio, M. Tinnila, V.K. Tuunainen, E. van Heck & T. Saarinen (2000). Online grocery shopping around the world. Communications of the Association for Information Systems, 4 (3), ---.
E. van Heck, O.R. Koppius & P.H.M. Vervest (1998). Electronic web-based auctions: theory and practice. In W.R.J. Baets (Ed.), Proceedings 6th European Conference on Information Systems, Volume IV (pp. 1584-1590). Granada, Spain: Euro-Arab Management School
E. van Heck & P.H.M. Vervest (1998). How should CIOs deal with web-based auctions? Communications of the ACM, 41 (7), 99-100.
A. Kambil & E. van Heck (1998). Reengineering the Dutch flower auctions: a framework for analyzing exchange organizations. Information Systems Research, 9 (1), 1-19. doi: 10.1287/isre.9.1.1
E. van Heck & P.M.A. Ribbers (1998). Introducing electronic auction systems in the dutch flower industry - a comparison of two initiatives. Wirtschaftsinformatik, 40 (3), 223-231.
O.R. Koppius, E. van Heck & M.J.J. Wolters (1998). Product representation and price formation in screen auctions: empirical results from a Dutch flower auction. In B Gavish & A. Basu (Eds.), Proceedings of the First international Conference on Telecommunications and Electronic Commerce (pp. 178-186). Nashville: ICTEC
E. van Heck & P.M.A. Ribbers (1997). Experiences with electronic auctions in the Dutch flower industry. Electronic Markets, 7 (4), 29-34.
J. Steins Bisschop, M. de Leeuw, E. van Heck & O.R. Koppius (1997). Net wel of Net niet: Een beoordelingmodel voor websites van financiële marktpartijen. In ? ? (Ed.), Seminar The New Game in Financial Services. Proceedings (pp. 4/1-4/7). Rotterdam: RSM

Books (16)

L.F.J.M. Pau, P.H.M. Vervest, K. Preiss & E. van Heck (2005). Smart business networks (co-editors). Berlin: Springer Verlag
A. Kambil & E. van Heck (2004). Making Markets, How Firms Can Design and Profit from Online Auctions and Exchanges, Chinese Translation. China: China Machine Press
A. Kambil & E. van Heck (2002). Making Markets, How Firms Can Design and Profit from Online Auctions and Exchanges. Boston: Harvard Business School Press
P.J. van Baalen, M.P.A. van Oosterhout, Y. Tan & E. van Heck (2000). Dynamics in setting up an EDI Community - Experiences from the port of Rotterdam. Delft: Eburon
R. Hogendoorn, D.S. Tan, J.M. Bots, E. van Heck, V. van Swede & C.A.J. Simons (1999). Bedrijfsinformatica, Inzicht in de Bestuurlijke Informatiekunde. Leidschendam: Lansa Publishing
E.M. Bots, E. van Heck, V. van Swede & C.A.J. Simons (1999). Management en Informatie, Leer- en handboek der Bestuurlijke Informatiekunde. Schoonhoven: Academic Service
J.M. Bots, E. van Heck, V. van Swede & J.L. Simons (1994). Bestuurlijke Informatiekunde in kort bestek. Leidschendam: Lansa Publishing
E. van Heck (1993). Design Management of EDI Systems, published dissertation. Alphen a/d Rijn: Samsom BedrijfsInformatie
J.M. Bots, E. van Heck, V. van Swede & J.L. Simons (1992). Bestuurlijke Informatiekunde in kort bestek. Rijswijk: Cap Gemini Publishing
R.J. Streng, C.F. Ekering, E. van Heck & J.F.H. Schultz (1992). Scientific Research on EDI. Alphen aan den Rijn: Samsom BedrijfsInformatie
J.M. Bots, E. van Heck, V. van Swede & J.L. Simons (1992). Cases Bestuurlijke Informatiekunde. Rijswijk: Cap Gemini Publishing
E. van Heck & P.J.P. Zuurbier (1991). Strategische samenwerking. Wageningen: Wageningse Economische Studies
E. van Heck & P.J.P. Zuurbier (1991). Bedrijfskunde en Agribusiness: agro-industriele ontwikkelingen in de jaren negentig. Wageningen: vakgroep Bedrijfskunde, Landbouwuniversiteit Wageningen
P.J.P. Zuurbier, J.M. Bots, A.R. Edwards, E. van Heck, J.A. Hendriks, C.J. van der Meer, S.I. Stemme & A.C.M. Zwanenberg (1991). Besturen van organisaties: een inleiding tot de Bedrijfskunde. Culemborg: Educaboek
P.J.P. Zuurbier, J.M. Bots, A.R. Edwards, E. van Heck, J.A. Hendriks, C.J. van der Meer, S.I. Stemme & A.C.M. Zwanenberg (1991). Werkboek Besturen vanorganisaties: een inleiding tot de Bedrijfskunde,. Culemborg: Educaboek
J.M. Bots, E. van Heck, V. van Swede & J.L. Simons (1990). Bestuurlijke Informatiekunde. Rijswijk: Cap Gemini Publishing

Book Contributions (25)

M.P.A. van Oosterhout, E. Koenen & E. van Heck (2009). The adoption of Grid Technology and Its Perceived Impact on Agility. Empirical Evidence from a Business Experiment with Small and Medium Enterprises in the Netherlands. In P.H.M. Vervest, D.W. Liere & L. Zheng (Eds.), The Network Experience. New Value from Smart Business Networks (pp. 285-300). Berlin Heidelberg: Springer
M.P.A. van Oosterhout, E. van Heck, E. Waarts & J. van Hillegersberg (2008). Business agility: Need, readiness and implications for Smart Business Networks. In P.H.M. Vervest, E. van Heck & K. Preiss (Eds.), Smart Business Networks 2006 Conference Proceedings (pp. 157-180). Smart Business Networks
M.P.A. van Oosterhout, E. Waarts, E. van Heck & J. van Hillegersberg (2006). Business agility: need, readiness and alignment with IT-strategies. In Kevin.C. Desouza (Ed.), Agile Information Systems: Conceptualization, Construction and Management (pp. 52-69). Oxford: Butterworth-Heinemann
T. Kern, L.P. Willcocks & E. van Heck (2006). The winner's curse in outsourcing: How to avoid relational trauma. In Leslie,.P. Willcocks & Mary,.C. Lacity (Eds.), Global Sourcing of Business and IT Services (pp. 114-144). Basingstoke: Palgrave MacMillan
Ting Li, E. van Heck & P.H.M. Vervest (2006). Customer-Centric Business Networks: Case of the Evolutionary Network of Octopus. In P. Vervest, E. van Heck & K. Preiss (Eds.), Smart Business Network: A New Business Paradigm. Amsterdam: Springer
Ting Li, E. van Heck & P.H.M. Vervest (2006). Dynamic Pricing Strategies for Yield Improvement with Smart Card Adoption in Dutch Travel Industry. In M. Hitz, M. Sigala & J. Murphy (Eds.), Information and Communication Technologies in Tourism. Wien: Springer
P.H.M. Vervest, K. Preiss, E. van Heck & L.F.J.M. Pau (2005). The Emergence of Smart Business Networks. In P.H.M. Vervest, K. Preiss, E. Heck & L.F.J.M. Pau (Eds.), Smart Business Networks (pp. 20-30). Berlin: Springer
E. van Heck (2004). Seizing the Value of Online Auctions. In S. Chowdhury (Ed.), Next Generation Business Handbook: New Strategies from Tomorrow's Thought Leaders (pp. 1169-1182). Hoboken: John Wiley & Sons
E. van Heck (2004). Innovative Electronic Reverse Auctions in Demand Chains: Prototype and Experiments. In G.W.J. Hendrikse (Ed.), Restructuring Agricultural Cooperatives (pp. 29-50). Rotterdam: Erasmus Universiteit Rotterdam
V. Jarkko & E. van Heck (2003). The Impact of Multi-Access Technologies on Exchange Processes in Five Online Markets in Finland. In Pirkko Walden (Ed.), ICT and Services: Combining Views from IS and Service Research (pp. 155-173). Finland: Turku Centre for Computer Science, TUCS General Publication
P.M.A. Ribbers, A. Fairchild, E. van Heck & J. Kleijnen (2002). Creating Alternative Electronic Trading Mechanisms in Time-Sensitive Transaction Markets. In Trust in Electronic Commerce (pp. 147-171). The Hague: Kluwer Law International
M.J.J. Wolters, E. van Heck & P.H.M. Vervest (2002). Modularity in Three Dimensions: A Study of Mass Customization in the Dutch House Building Industry. In Moving into Mass Customization. Information Systems and Management Principles (pp. 211-226). Springer
O.R. Koppius & E. van Heck (2002). The role of product quality information, market state information and transaction costs in electronic auctions. In - - (Ed.), Academy of Management Proceedings , 2002. Academy of Management
E. van Heck (2000). Winner's Curse in ICT Outsourcing and its Effects on the Outsourcing Relationship. In - -- (Ed.), Academy of Management (AoM) Conference (pp. ---). Toronto (Canada): -
O.R. Koppius, K. Kumar & E. van Heck (2000). Electronic Multidimensional Auctions and the Role of Information Feedback. In H.R. Hansen, M. Bichler & H. Mahrer (Eds.), Proceedings of the 8th European Conference on Information Systems (ECIS2000) (vol. 1) (pp. 461-468). -: -
E. van Heck & P.M.A. Ribbers (1999). Experiences with Electronic Auctions in the Dutch Flower Industry. In C. Westland & T. Clarck (Eds.), Global Electronic Commerce: Theory and case Studies (pp. 355-366). Cambridge, Massachusetts: The MIT Press
E. van Heck & P.M.A. Ribbers (1999). The Adoption and Impact of EDI in Dutch SME's, TRACK 7: Management of Technology. In R.H. - Spraque (Ed.), Proceeding of: HICSS'99 - 32nd Hawaii International Conference on System Sciences (pp. 1-9). Maui, Hawaii: IEEE - Computer Society Press
T. Matsuda & E. van Heck (1998). AUCNET's third challenge - critical success factors for new entrants using electronic markets. In J.K. Lee, S.H. Kim, A.B. Whinston & B. Schmid (Eds.), Proceedings International Conference on Electronic Commerce '98 (pp. 191-197). Seoul, Korea: International Center for Electronic Commerce
E. van Heck, S. Klein, A. Kambil & P. Lodbrok (1998). Web-based auctions: theoretical issues and practical experiences. In R. Hirscheim, M. Newmann & J.I. DeGross (Eds.), Proceedings of the Nineteenth International Conference on Information (pp. 431-433). Helsinki: ICIS
E. van Heck (1998). Veilingen en tenders op het internet: 'eenmaal, andermaal ... verkocht'. In B. Tiggelaar & M. van Reijsen (Eds.), Onderzoek in nieuwe media, i&i-jaarboek 98 (pp. 85-92). Amsterdam: Otto Cramwinkel
E. van Heck, E. van Damme, J. Kleijnen & P.M.A. Ribbers (1997). New entrants and the role of information technology: The case of the Tele Flower Auction in the Netherlands. In J.F. Nunamaker & R.H. Sprague (Eds.), Proceedings of the Thirtieth Annual Hawaii International Conference on System Sciences (HICSS), Vol III (pp. 228-237). Los Alamitos: IEEE Computer Society Press
E. van Heck, E. van Damme, J. Kleijnen & P.M.A. Ribbers (1997). New entrants and the role of information technology : The case of the tele flower auction in the Netherlands. In S. Klein & H. Williams (Eds.), 3rd Research Symposium on Emerging Electronic Markets (Arbeitsbericht IM HSG/CCEM/, 46) (pp. 35-49). St. Gallen: Institut für Wirtsschaftsinformatik der Uv. St. Gallen
E. van Heck & P.M.A. Ribbers (1997). Introducing electronic auction systems in the Dutch flower industry: a comparison of two electronic auction system initiatives in the Dutch flower auctions. In B. Katzy, K. Kumar, K. Crowston & C.P. van Fenema (Eds.), Virtual Operations and Agile Organizations. Workshop Proceedings European Agility Forum (pp. 1-28). Rotterdam: Copyright Center for Management of Cooperation, EUR
E. van Heck & P.M.A. Ribbers (1997). Value-creation by reshaping customer and supplier relationships with EDI: The case of Technische Unie in The Netherlands. In R. Galliers, C. Murphy, S. Carlsson, H.R. Hansen, C. Loebbecke & R. O'Callaghan (Eds.), Proceedings 5th European Conference on Information Systems. Volume III (Volume 3 of a 3-volume set) (pp. III, 1234-1250). Cork, Ireland: Cork Publishing Limited
E. van Heck & H. van Bon (1997). Business value of electronic commerce. Case study: the expected costs and benefits of electronic commerce scenarios for a Dutch exporter. In D.R. Vogel, J. Gricar & J. Novak (Eds.), Proceedings Tenth International Bled Electronic Commerce Conference "Global Business in Practice". Volume 2: Research (pp. 206-223). Bled, Slovenia: Moderna organizacija