Defining Individual Digital Resilience: Conceptualization, Measurement, and a Configurational Perspective



Extending work that suggests resilience drives organizations and systems’ capability to navigate environmental change, we investigate how digital resilience helps users shield against and recover from adversity caused by a jarring event that impacts the use of IT. We define digital resilience as the ability of users to shield against and recover from the adversity caused by a jarring event that impacts the use of IT. Using evidence from three studies, we develop a midrange theory of digital resilience, which (1) defines digital resilience and its dimensions, (2) offers a typology of digital resilience, and (3) connects digital resilience to the context for technology use. Study 1 uses quantitative methods to glean insight from three surveys (a q-sort, factor analysis, and test of predictive validity) to conceptualize and operationalize digital resilience as being comprised of the two dimensions of shielding and recovery. Study 2 employs qualitative methods to elicit seven factors contributing to digital resilience based on interviews with 14 teachers who navigated a jarring event in a rapidly digitizing workplace. Study 3 applies QCA analysis to data from 156 individuals who worked for an organization when a jarring event occurred in order to glean insight into how configurations of the identified factors contribute to resilience (e.g., high or low shielding and high or low recovery). We develop a nuanced context-specific understanding of how digital resilience empowers employees to perform in a digitized workplace and enables them to navigate rapidly changing technology and digital work contexts.

This seminar will take place in T09-67. Alternatively, follow the link below to join online: